Registry Intake Supervisor

Registry Intake Supervisor

Location: 11738 Kingsway NW, Edmonton, AB

Closing Date: March 31, 2025, or until suitable candidate is found

Position Status: Full Time (40 hrs per week), Permanent

The Otipemisiwak Métis Government is recruiting for a Registry Intake Supervisor to oversee and manage the intake process within the Registry Department. Reporting to the Registry Operations Manager, the Registry Intake Supervisor will ensure all team members are meeting departmental objectives, adhering to policies, and providing high-quality service to applicants. This position requires strong leadership, communication, and organizational skills, as well as the ability to adapt to the dynamic needs of the Registry department.

Key Responsibilities

• Ensure that the processing of all Citizenship Applications are handled in accordance with Registry policies and Otipemisiwak Métis Government requirements .


• Oversee the validation, data capture, and processing of citizenship applications.


• Review all completed application files to ensure accuracy and the maintenance of high processing standards.


• Establish and maintain positive and supportive internal and external partnerships.


• Identify and address gaps and areas of growth for the Intake team.


• Mentor team members and provide effective leadership through feedback, coaching, and formal evaluations.


• Collaborate on staffing responsibilities and perform supervisory duties including hiring and training staff, assigning job duties, and developing and overseeing staff work plans.


• Participate in and support the overall strategic direction of the Registry department and Otipemisiwak Métis Government.


• Other duties as required or assigned.

Skills & Competencies

This position requires a proven level of initiative and judgment in order to organize and prioritize daily tasks and long-term objectives. Tact, diplomacy, and commitment to teamwork are required in dealing with colleagues in an everyday working environment. Other necessary competencies include:

• Strong understanding of the MNA registry process with the ability to proofread contents of citizenship applications.


• Recognized strength in leading and engaging teams, creating a culture that promotes the development of individual and organizational capacity.


• Receptive to constructive feedback, committed to continuous improvement, and aligns personal development with overarching team objectives.


• Exceptional verbal, written, and interpersonal communication skills, with an ability to produce professional documents, reports, email communication, and presentations.


• Sound analytical thinking, planning, prioritization, and execution skills.
  Strong organization and time management skills, with the ability to manage deadlines.


• Ability to work effectively both independently and as part of a collaborative team.


• Ability to identify issues and implement creative and strategic solutions to overcome problems.


• Experience using MS Office (Word, Excel, etc.) and Google Workspace (Google Docs, Google Forms, Google Sheets).


• A proven track record of building collaborative partnerships with a variety of internal and external stakeholders, service providers, and community.


• Resourceful, proactive, and results driven.


• Sound planning, prioritization, and execution skills, with an ability to take initiative.


• Exceptional organization and time management skills.


• Strong conflict resolution skills.


• Strong sense of ethics, with the ability to maintain a high level of confidentiality in all interactions.


• Clear understanding of the Otipemisiwak Métis Government and knowledge of Métis history, culture, and people.


• Strong cultural and political sensitivity and awareness.

Qualifications

• Post-secondary education in Business Administration/Commerce, Native Studies, Business Management, or a related field is an asset.


• Minimum of two years of data entry and customer service experience.


• Two years’ of leadership experience. Experience supervising a team of direct reports is preferred.


• Ability to obtain Commissioner for Oaths.

Other Requirements

• Position is based in Edmonton; in-office presence is required.


• Ability to work a regular schedule of Monday – Friday, 8:30 AM – 4:30 PM.
  Must be willing to travel within Alberta and work irregular hours, on occasion, to meet department needs.


• Reliable transportation and a valid Class 5 Driver’s License are required.

What We Offer

• The opportunity to work for the Otipemisiwak Métis Government under its newly ratified Constitution and be an instrumental part of the largest Indigenous Government in Canada as it rapidly grows and develops.


• An opportunity to learn about Métis culture, history, and art.


• Meaningful work in a fun and supportive work environment.


• Training and professional development opportunities.


• A comprehensive benefit package and employer contributions to Pension Plan.


• Generous time off policies.

Métis applicants are encouraged to apply.

The Otipemisiwak Métis Government thanks all applicants for their interest. Only applicants selected for an interview will be contacted. Please note that candidates who have been selected to move forward to the next stage of the recruitment process will receive an email to complete a short online one-way video interview. Should you have any concerns with completing the video interview, please reach out to Human Resources by responding to the email invitation. No phone calls please.