Supervisor - Care Coordinating

Supervisor- Care Coordinating

 

Number of Openings:	1	Division:	Visiting Nursing
Full/Part Time/Casual:	Full Time	Program:	Visiting Nursing
Regular/Temporary:	Regular	Location:	Head Office
Union:	Non-Union	Hours of Work:	Days (8am-4pm) or (9am -5pm) *75 hours bi-weekly *rotating on-call responsibilities
Posting Date:	November 17, 2025	Closing Date:	Until Filled
Wages:	Non-Union Wage Grid $22.53-$36.56	French Language Skill Requirement:	N/A
This posting is for a current vacancy.

POSITION SUMMARY:
The Supervisor – Care Coordinating, visiting (SCCV) is responsible for the effective coordination of the PA team, assessing patient care paths, monitoring nursing processes and for providing clinical guidance to nurses, in order to ensure the provision of high-quality client care. The SCCV demonstrates effective leadership and advises on best practice, as well as SJHC’s policies and procedures. This role also monitors the delivery of services and scheduling to ensure high productivity, and to maintain efficient operation of the visiting department.

This role directly supports the Clinical Manager – Visiting Program by acting as the point of contact for other Visiting staff members, as it relates to the day to day operations of the program, including scheduling functions. The SCCV also works in close co-operation with external stakeholders and other internal Managers.

CORE DUTIES AND RESPONSIBILITIES
Supervision / Operations

• Supervising the Visiting Program Assistants in their daily activities, including performance management and scheduling in co-operating with the program Manager
• Acting as an initial point of contact for operational questions and/or day to day functionality of the team
• Ensuring that the work output of the team members is accurate, efficient and effective
• Ensuring team compliance to policies, procedures, regulations, training and external requirements
• Acting as the point of contact for the team members, as it relates to interpretation of Collective Agreements and other legal compliance items
• Assisting the Clinical Manager – Visiting Program with staff scheduling, including regular shift, vacation and on-call scheduling requirements
• Optimizing service utilization to ensure qualified and adequate staffing to facilitate appropriate care in a fiscally responsible manner
• Maintaining high levels of team work, integrity, and confidentiality among Visiting clinical and admin staff
• Assisting with program staff events such as staff meetings, team activities, improvement initiatives and other team activities as required
• Providing training to other program staff members on general operational requirements including processes, procedures and software (eg. Procura)
• Ordering supplies for the Visiting team
• Facilitating communication between nursing staff, management team members and all customer and client groups
• Assisting nurses with daily caseloads and weekly planning
• Responding to calls from the LHIN and clients regarding client concerns
• Completing LHIN Risk Event investigation and documentation, inclusive of performance management of the employee involved in cooperation with the Clinical Manager
• Filling vacant shifts when necessary
• Participating in the orientation process of new employees, as required
• Actively promoting and participating in the program’s continuous improvement and risk management initiatives
• Other duties as required or assigned

Clinical

• Participating in joint visits with nurses in the field where required
• Performing clinical audits and visual observations
• In taking new clients; setting care plans in electronic medical record software , assessing and managing case referrals and nursing assignments based on availability, seniority, nurses’ skills and client needs
• Formulating service plans and service requirements with input from the field staff based on best evidence-based practice
• Monitoring and re-evaluating client care plans including PEDs, number of visits, frequency changes and clinical care paths (OBP/OBR) as required, with input from the field staff
• Assisting nursing staff with developing, initiating and coordinating individualized and or standardized (OBP) care plans for clients, and provide ongoing resource management and discharge planning as appropriate
• Conducting record reviews and chart audits as needed
• Monitoring client updates on Procura, completing the discharge process in accordance with LHIN standards
• Providing input in program interpretation/education to community agency staff, physicians, clients and families

CORE COMPENTENCIES

• Regularly demonstrates our mission, vision and values:
  1. Support compassionate care, faith and diversity
  2. Deliver quality care, pursue and share knowledge, respect diversity, remain faithful
  3. Commit to working everyday with dignity, respect, service, justice, responsibility and enquiry
• Ability to work collaboratively with others; sharing expertise and drawing on the expertise of others
• Actively promotes a healthy, supportive and inclusive work environment
• Proactively contributes to initiatives, supporting and encouraging positive change
• Ability to engage in effective problem solving, possess logic and analytical thinking
• Skilled at thinking about creative solutions to complex problems
• Solid team based approach to every day work activities
• Superior communication skills both verbal and written, with an excellent customer service mind set
• Positive and professional, with a “can do” attitude
• Willingness to regularly go the extra mile and actively support co-workers
• Proven ability to pay close attention to details
• Ability to work in a fast paced environment, to meet critical deadlines, and to maintain calm composure
• Effective leadership skills, ability to motivate, coach and guide others
• Strong skills in strategic planning with proven ability to effectively organize high volume health care operations and demands
• Maintaining on-going compliance to corporate policies and procedures, health and safety regulations, and relevant external standards
• Participating fully in both internal and external training requirements
• Participating fully in corporate quality initiatives
• Maintaining the privacy and confidentiality of all personal health records (including both client and personal), and following all the privacy and confidentiality requirements of any and all electronic medical record systems used

KEY EDUCAITON AND EXPERIENCE

• Registered Practical Nurse, or Registered Nurse Diploma, required
• 3-5 years of nursing experience or care coordinating experience, required
• 1-3 years of supervisory experience, preferred
• Member in good standing with Ontario College of Nurses, required
• Advanced knowledge of MS Office, including Excel, Word and Outlook, required
• Understanding of electronic medical record and/or other scheduling software, required
• Previous experience working in a community/home care/Acute or LTC setting, preferred  

St. Joseph’s Home Care is an equal opportunity employer, committed to equity, inclusiveness, and diversity across all our programs, practices, facilities, and team. AI is not used in our recruitment processes for the selection of candidates.
If you require any accommodations during the recruitment process, such as alternate formats of materials or accessible meeting rooms, please inform the hiring manager before your interview. Should you wish to conduct your interview in French, kindly contact our head office to arrange this in advance.