Intake Specialist

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

We have an immediate, rewarding career opportunity for an Intake Specialist to join our great team at Ravensview, part of Homewood Health, the national leader in mental health and addictions treatment in Canada.

As our Intake Specialist, you will follow through on issues pertaining to referrals, registration, admission, and our clinical programs. You will also manage wait lists and process information pertaining to funding arrangements, clinical reviews, and information needs. Hours of Work: 37.5 hours/week, Monday to Friday from 8am to 4pm PST.

What’s in it for you?

• Competitive compensation, comprehensive benefits and RRSP-matching program


• Free staff parking


• Onsite dining room with gourmet meals prepared by our Red-Seal Chef


• Onsite training including nationally-recognized CARES Program, first aid and the opportunity to develop knowledge of mental health and addictions care in our Ravensview Monthly Grand Rounds Education Series


• Access to professionally-designed fitness facility, serene outdoor spaces for walking and running, and direct access to John Dean Park

Homewood Ravensview is a private 75-bed mental health, trauma and addiction facility offering evidence-based, medically-led, inpatient services for first responders, military, veterans, executives & professionals, adults, and young adults. Located in North Saanich on 28 acres of forested hillside, Homewood Ravensview offers clients a comfortable and safe environment featuring serene ocean views from spacious rooms, welcoming common areas and a world-class team of physicians, psychiatrists, counsellors and 24-hour nursing professionals.

As an Intake Specialist, you will be an integral part of a collaborative (Interdisciplinary) team focused on delivering seamless services and programs to our clients and customers.

What you’ll be doing

• Verify information and confirm accommodation requests and financial information


• Follow-up with patients’ employers to confirm or resolve coverage issues as needed


• Screen referral information, consulting with Manager for complex triage


• Initiate alternate community supports and suggest other resources when appropriate


• Advise clients and callers of our admission policies and respond to inquiries and program specific questions


• Maintain and manage wait lists with respect to program, type, accommodation and cancellations


• Collaborate with Manager, admitting staff and division managers to facilitate admissions, transfers and/or manage risk issues according to policy, procedure and protocols


• Ensure pre-admission requirements as well as policies and procedures are followed


• Inform referral information to triage according to office protocols


• Collaborate with the triage committee when patient information presents as complex


• Assist Manager with Referral to Clinics and Counselling Services

What we’re looking for:

• Post-secondary education in Human Services, or equivalent


• 2 years prior experience with healthcare administration, health records or as a medical officer


• Mental health and/or addictions experience is an asset


• Excellent interpersonal and customer service skills


• Self-starter, critical thinker, problem solver, reliable


• Strong proficiency with MS Office applications and database management as well as interest and willingness to learn new programs

As part of our commitment to the health and safety of our patients, staff and community from COVID-19, and as required by BC Health Authorities, subject to any accommodation required by applicable human rights legislation, Homewood Ravensview requires that all staff have received all required doses of a COVID-19 vaccine approved by Health Canada.

Homewood Health promotes a fair and competitive compensation model. Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. The salary range for this role $ 49,638 - $ 62,054. 

Homewood Ravensview acknowledges with respect the WSÁNEĆ people on whose territory it operates and recognizes that their historical relationship with the land continues to this day.

Why work with us

Homewood Health is Canada’s largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference!

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health™ and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.