Supervisor, Customer Service
$88.87k - $104.55k per yearFull-time
Ontario Northland
POSITION: Supervisor, Customer Service
REPORTS TO: Manager Train Service
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE: 100-57-26
SALARY: $88,868 - $104,546 WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. ACCOUNTABILITY STATEMENT:
The Supervisor, Customer Service oversees the daily operations of the Crew Management Centre/Customer Service Unit (CMC/CSU) and janitorial staff, ensuring efficient performance and high service standards. This role is responsible for managing customer interactions, coordinating service logistics, overseeing administrative processes, utilizing internal systems, and preparing regular operational reports for customer rail car activity. MAJOR DUTIES/ RESPONSIBILITIES:
REPORTS TO: Manager Train Service
DEPARTMENT: Rail Transportation
LOCATION: Englehart
REFERENCE: 100-57-26
SALARY: $88,868 - $104,546 WHO WE ARE:
Ontario Northland Transportation Commission (ONTC) is an Agency of the Province of Ontario that provides efficient and vital transportation services. We are a modern, forward-thinking organization focused on providing safe and reliable transportation services. ONTC has a rich history of over 120 years and strong connections to the communities we serve. With over 1000 skilled professionals, we work together to enhance transportation services and ensure that they are sustainable for future generations. We offer a dynamic workplace culture, along with a competitive salary, excellent benefit package, a defined benefit pension plan, paid vacation, paid personal leave days and discounted transportation on our bus and passenger rail services. ACCOUNTABILITY STATEMENT:
The Supervisor, Customer Service oversees the daily operations of the Crew Management Centre/Customer Service Unit (CMC/CSU) and janitorial staff, ensuring efficient performance and high service standards. This role is responsible for managing customer interactions, coordinating service logistics, overseeing administrative processes, utilizing internal systems, and preparing regular operational reports for customer rail car activity. MAJOR DUTIES/ RESPONSIBILITIES:
- Communicate daily with customers regarding car requirements, demurrage, billing, RVP/EBOL, and issue resolution
- Build strong partnerships with customers and internal departments
- Collaborate with Rail Freight Review to audit and reconcile month-end reports, ensuring accuracy of demurrage and storage fees
- Coordinate car movements and manage diversions as needed
- Investigate and resolve issues in waybill reports, check car reports, and support Electronic Data Interchange (EDI) waybill troubleshooting
- Monitor and update car records to ensure accurate and timely billing
- Maintain accurate and up-to-date Repetitive Waybill Codes (RWC)
- Oversee the correct application of the Ancillary Services Tariff
- Supervise and provide daily guidance and technical support to unionized employees across multiple shifts in North Bay, Englehart, Cochrane, and Moosonee
- Manage employee scheduling and payroll
- Ensure compliance with all health and safety policies and procedures, including mandatory training sign-offs
- Address and resolve employee conflicts as they arise
- Ensure adherence to the collective agreement
- Conduct performance management activities, including probationary reviews
- Train, mentor, and coach employees to support the correct implementation of processes
- Serve as a liaison between Customers, Marketing, and Operations to ensure CSU processes are followed and to identify areas for improvement
- Enter customer information into Wabtec’s computer system
- Train and support customers in the use of Rail Visual Planning and Electronic Bill of Lading (RVP/EBOL
- College diploma in Business Administration or equivalent of 2 years of rail experience
- 2 to 3 years experience in a supervisory or leadership role
- 2 to 3 years of hands-on experience in customer service
- Knowledge of train schedules, yard operations and rail car types is considered an asset
- Familiar with Rail Management Information (RMI) and other transportation system programs is considered and asset
- Familiarity with asset management principles and practices is considered an advantage
- Proficiency with Microsoft Office applications, specifically Outlook, Teams, Excel, PowerPoint, and Word
- Valid G driver’s license with willingness to travel to all locations within Ontario Northland (up to 50%)
- Strong oral and written communication
- Strong coordination and planning skills, with a proven ability to manage multiple tasks and deadlines efficiently
- Excellent time management and organizational skills
- Interpersonal relationship skills with ability to build partnerships
- Commitment to health and safety
Vacancy posted 13 hours ago
Similar jobs that could be interesting for youBased on the Supervisor, Customer Service in Remote vacancy
$47k - $54k per year
...unforgettable experiences for our customers by taking them through the... ...our vision to life for every customer, every day. We’re... ...customers. As our Sales Support Supervisor, you are responsible for keeping... ...and deliver exceptional service in a face-to-face environment...SuggestedFull timePart timeFlexible hoursWeekend workAfternoon shift- ...: Under the supervision of the FBO manager (fixed base operation), the supervisor contributes to the achievement of sales objectives, operational efficiency and quality of services offered by customer service representatives. He mobilizes his team to make full use of their...SuggestedLong term contractFull timeTemporary work
$78.71k - $98.38k per year
...Toromont Cat is looking for a Customer Support Supervisor who will provide operational leadership to the on-site team and will be accountable for... ...Regional and Corporate goals and established plans to ensure service key indicators are met Act as the key contact for daily...SuggestedPermanent employmentFull timeFlexible hours- ...Chatham-Kent has an opening for two (2) temporary full-time Customer Service Representative in the Customer Services division. These temporary... ...position is reviewed and approved with their current manager/supervisor before submitting an application. ________ The...SuggestedHourly payRemplacementPermanent employmentFull timeTemporary workPart timeWork at office
$19 per hour
...known as the Bow Valley Regional Transit Services Commission (BVRTSC), is a vital regional... ...experience across the region. As a Customer Service Assistant for Roam Transit, you will report to the Customer Experience Supervisor and the Manager, Communications and Customer...SuggestedHourly payFull timeSummer workSeasonal workWork at officeLocal areaFlexible hoursWeekend workAfternoon shiftEarly shift- ...senior stakeholders. They will act as the operational leader for Service Recovery in moments where the Operations Manager is not present.... ...judgement and the ability to balance risk mitigation with customer experience. ~ A calm, grounded leadership style that brings steadiness...Full timeCasual workLive InWork at officeRemote work
- ...Working as part of a team, actively service, maintain, and help grow both commercial and... ...the brokerage Manage all aspects of the customer life cycle from quote to renewal, endorsements... ...in writing and together, with your Supervisor and Human Resources we will work together...Full time
- ...Richmond and the Lower Mainland with quality tile selection and service for the past 25+ years. Offering expert, hands-on advice, innovative... ...Description This position involves several key duties: Customer Service – Actively approach customers on the sales floor,...Full timeMonday to friday1 day per week
- ...provider of time-sensitive overnight air cargo services and carries over 1,300,000 pounds of... ...of the Manager, Operations, the Customer Service Representative is responsible for... ...other related duties as assigned by the Supervisor. Minimum Qualifications: ~ High School...Full timeWork at officeLocal areaShift workNight shiftAfternoon shift
- ...Job Purpose The Customer Service Representative will support clients and will be an ambassador of an open and collaborative... ...coaching as required by the Customer Service Manager and /or Supervisor based on business needs. Success Factor s :...Full time
$22.54 per hour
...REPORTS TO: Supervisor, Corporate Customer Service LOCATION: Burford Administration Office + Paris Customer Service Responsibilities/Duties: Represent the County of Brant as a welcoming and knowledgeable ambassador, assisting customers in accessing a wide range...Hourly payInternshipWork at officeMonday to fridayShift work$52k - $65k per year
...Brooks Company has been solving fluid handling challenges for customers in various industries/markets across Canada by providing a... ...products. THE ROLE Under the supervision of the Customer Service Supervisor, the Bilingual Customer Service Representative is responsible...Full timeInternshipWork at office- ...change, join us in shaping the future of workplace wellbeing! About the role We are looking for a tech-savvy, empathetic Customer Service Representative to join our team in Waterloo, Sydney. This is a critical role that sits at the intersection of our members, our...Full timeWork at officeImmediate startWork from homeFlexible hours
- ...Description Position at Value Village Job Title: Customer Service Associate Who we are: As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our...Full timePart timeLocal area
$50k per year
...About the Role: The Customer Service Clerk is the point of contact for our valuable clients. Ensuring the customer experience is positive, professional and efficient, these members will be the liaison between the customer and fleet. Supporting clients with order review...Shift work- ...up for success and allow you to be part of the innovation within agriculture Paid overtime hours What you’ll do: Our customer service representative is the customer facing part of our parts department and plays a vital role in maintaining the relationship we have...Permanent employmentFull timeAfternoon shift
- ...Customer Service Coordinator Labelink is one of the largest label and flexible packaging printers in North America, with 11 facilities across Canada and the United States and more than 400 employees. We are growing rapidly through acquisitions, technology, and the talented...Full timeWork at officeFlexible hoursShift work
- ...Customer Service Assistant Entry-Level Customer Support & Service Coordination Role About the Role We are currently hiring for a Customer Service Assistant position for individuals who are professional, dependable, and able to support day-to-day customer service...Full timeWork at office
$55k per year
...Job description The Customer Service Representative – VMI will serve as the primary point of contact for customers enrolled in our Vendor Managed Inventory program. This role is responsible for managing customer relationships, coordinating inventory replenishment, resolving...Long term contractFull timeWork at office$50k - $64k per year
...and auto insurance brokerage, a mortgage originations and servicing business, a Financial Services Marketplace and a content business across Ratehub and... ...continued growth. We’re looking for an Experienced Customer Service Broker to join our Insurance team in Alberta, (...Remote jobRemplacementFull time- ...Critical Environment Technologies (CET) designs, manufactures & services of gas detection and indoor air quality systems. Our mission... ...quickly evolving space and that we have a strong commitment to customer satisfaction, safety, and environmental protection. Our small...Full timeWork at officeMonday to friday
$60k - $68.5k per year
...Customer Service Associate Join H2O4Life – a proudly Canadian company dedicated to providing sustainable water solutions. We offer competitive pay, performance bonuses, and paid training — no prior experience required. This is a Monday to Friday position with no cold...Permanent employmentFull timeImmediate startWork from homeMonday to friday- ...Customer Service Specialist – Build Your Career with an Industry Leader! Location: Markham, ON Job type: Full-time, Permanent, and On-site position As a Customer Service Specialist within our Materials Sales Group, you will play a key role in supporting all aspects...Permanent employmentFull timeWork at office
- ...machined castings, fabrications, and assemblies. We serve OEM customers in the rail, material handling, mining, defense, heavy truck,... ...innovative design, quality craftsmanship, and exceptional customer service. Group Division: For more than 45 years, Arrow Off Road...Full timePart time
- ...Centrally located in Vaughan off of highways 400 & 407, we distribute our product to partners throughout the GTA. With a focus on customer service, our team delivers high-quality materials while ensuring a high level of customer satisfaction. We are looking to expand...Full timeWork at office
$21.5 per hour
...strengthen communities, honor Indigenous cultures, and bring vital services to some of the most remote and remarkable places in Canada.... ...within a trusted Canadian airline About the position The Customer Service Agent is responsible for ensuring the highest level of customer...Hourly payPermanent employmentFull timeTemporary workInternshipWork at officeRemote workRelocation packageShift workDay shift$48k - $55k per year
...the delivery of reliable solutions to our customers. Our culture is one of accountability,... ...looking for skillful, enthusiastic, and customer-focused people to help us realize this vision... ...the following capacity: Customer Service Representative North Bay , ON Fulltime...Permanent employmentFull timeWorldwide$85k - $95k per year
...The Customer Services Representative is responsible for the brand and market presence of a well-established environmental solutions company and establishing and continuing relationship development with our customers. Additionally, the Customer Services Representative is...Weekly payFull timeLive InWork at officeWeekend work- ...marketing and consulting firm is currently seeking an energetic, outgoing, and entrepreneurial individual to join our team as a Customer Service Trainee in the fast-paced, high-energy Marketing and Client Service industry. Our firm proudly works with some of the world’s largest...Full timeTraineeship
- ...and continues to be, our formula for continuous growth. Today, we service the largest needs in the industry. That said, our philosophy of... ...Governors University. Job Description We are hiring a Customer Service Receptionist Representative to manage customer queries and...Full timeImmediate startFlexible hours
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Supervisor, Customer Service. Be the first to apply!
Related searches
- case manager no experience Remote
- directeur relation client Remote
- project manager no experience Remote
- director experience design Remote
- directeur de service Remote
- responsable service à la clientèle Remote
- social media manager no experience Remote
- contact centre operations manager Remote
- responsable service Remote
- gérant de service Remote