Customer Service Coordinator, Ticket Operations

Req ID: 28225 
Vacancy Type: Permanent 
Contract Duration:
Number of Positions: 1  
Closing Date: 06/22/2026

Job Summary

As a key member of the Culture, Venue and Event Services team, the Coordinator, Customer Service - Box Office responsible for coordinating the day-to-day operations of ticketing and ticket office services across the City of Mississauga's premier entertainment and cultural venues, including Mississauga Sports & Entertainment Centre, Living Arts Centre, and Meadowvale Theatre.

 

Reporting to the Supervisor, Ticket Operations, this position plays a key role in delivering exceptional customer service, coordinate ticketing operations, supporting event execution, overseeing financial reconciliations, and providing guidance to a large team of part-time staff. The successful candidate will thrive in a fast-paced environment and possess strong organizational, financial, customer service, and operational guidance skills.

Duties and Responsibilities

• Coordinate daily ticketing and box office operations for multiple venues and events.
• Build, maintain, and manage ticketed events within Ticketmaster ticketing platforms.
• Coordinate event on-sales, promotions, presales, VIP packages, discounts, and special offers.
• Ensure accuracy of event builds, ticket inventories, pricing structures, and reporting.
• Liaise and coordinate with event organizers and tenant clients.
• Provide support for high-profile, large-scale events and resolve ticketing-related issues.
• Monitor compliance with City policies, procedures, and ticketing regulations.
• Participate in Manager-on-Duty and Manager-on-Call rotations as required.
• Prepare ticket office settlements, audits, deposits, reconciliations, and financial reports.
• Coordinate weekly revenue reporting and maintain accurate financial records.
• Monitor cash handling procedures and ensure compliance with corporate policies.
• Assist with reconciling bank accounts, deferred revenue accounts, gift card accounts, and payment systems.
• Process invoices, purchase card reconciliations, accounts receivable entries, and coin orders.
• Assist in monitoring operating budgets and ticketing-related expenditures.
• Assist with recruitment, onboarding, training, scheduling, and performance management of part-time staff.
• Provide day-to-day guidance to part time Box Office Coordinators and Box Office Assistants.
• Develop training materials, operational manuals, and standard operating procedures.
• Support employee engagement initiatives and foster a culture of accountability, customer service, and continuous improvement.
• Coordinate payroll submissions and verify staff scheduling and attendance records.
• Performs other duties as assigned.

Skills and Qualifications

• Degree or diploma in Business Administration, Event Management, Communications, Recreation, Hospitality, or a related field.
• Minimum three (3) years of progressively responsible experience in ticketing, ticket office operations, event services, customer service, or a related environment.
• Previous experience supervising, training, or leading staff is required.
• Experience working in a high-volume, customer-focused environment.
• Advanced knowledge of Ticketmaster systems, including TM1, Archtics, Host, and TicketWeb.
• Experience with ticketing software, event management systems, and point-of-sale applications.
• Strong proficiency with Microsoft Office Suite, particularly Excel, Word, Outlook, and PowerPoint.
• Experience with financial reconciliations, cash handling procedures, reporting, and administrative systems.
• Knowledge of SAP, SAP Concur, SAP Persona, ActiveNet, Gimmal and related systems is considered an asset.
• Exceptional customer service and conflict resolution skills.
• Strong coaching and team-building abilities.
• Excellent written and verbal communication skills.
• Superior organizational and time-management skills.
• Ability to prioritize competing demands and meet critical deadlines.
• Strong analytical, problem-solving, and decision-making skills.
• Ability to work independently and collaboratively within a team environment.
• High level of attention to detail and accuracy.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Regular travel between City venues may be required.
• Work is performed in both office and event environments, including large public venues.
• Exposure to busy, fast-paced, and occasionally high-pressure event settings.
• Access to a reliable vehicle for visits between sites: Living Arts Centre (LAC), Mississauga Sports & Entertainment Centre (MSEC), Meadowvale Theatre, Small Arms Inspection Building and Celebration Square.

Hourly Rate/Salary: $54,688.00 - $72,917.00
Hours of Work: 35 hours per week
Work Location: Various venues including: Living Arts Centre (LAC), Mississauga Sports & Entertainment Centre (MSEC), Meadowvale Theatre, Small Arms Inspection Building and Celebration Square
Organization Unit: CMS/Box Office
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union

The City of Mississauga may use artificial intelligence (AI) technology in sourcing candidates for some positions, however, it is not being used for screening, assessing, or selecting candidates.

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City’s commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to View email address on jobs.mississauga.ca citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.