BDC - Service Coordinator

WANT TO WORK for one of Canada’s Best Managed Companies? 

Our Regional BDC department is looking for Service Coordinators to join our amazing team!

Located at  Dixie Road & Highway 401 in Mississauga, our team doesn’t just schedule service appointments, we create exceptional customer experiences! If you’re energetic, organized, and thrive in a fast-paced environment, this could be the opportunity you’ve been looking for.

Pay Range: $40,000-$60,000/yr

What We Offer:

• Top Tier Pay - Competitive wages that reward your skills and hard work
• Enticing Benefits Plan - Health, Dental, Vision and additional perks to care for you and your family
• Pensions Plan - With employer matching to build your financial future
• Career Growth - Access continuous training and education with a company that prioritizes internal advancements
• Employee Discounts - Save on Vehicles, Parts, and an array of diverse perks we have established with other companies
• Work Life Balance - We value your time both on and off the clock
• Award Winning Team - Join one of Canada’s Best Managed Companies

Responsibilities:

• Be the first point of contact for customers scheduling their vehicles for service
• Proactively connect with new and existing customers to promote recommended maintenance and services
• Manage inbound calls, texts, and emails in a professional contact-centre environment
• Build strong relationships with customers and dealership teams while learning about new promotions and services we offer
• Meet quality and performance benchmarks while delivering exceptional service
• Perform other tasks, based on management requirements and instructions.

Qualifications:

• 2+ years of customer service experience (Automotive experience is a valued asset but not required)
• Customer focussed mindset with strong written, phone, and digital communication skills
• Team player with a positive, solution focussed attitude
• Ability to stay organized, detailed oriented, and calm under pressure
• High school diploma level education

Three-week Rotation Schedule:

• Weeks 1 & 2: Monday to Friday – 8:30 am to 5:30 pm (1-hour unpaid lunch)
• Week 3: Includes a Saturday shift – 7:30 am to 4:30 pm (a day off during the week will be provided when Saturday is scheduled)

Rotation Cycle:

• This three-week schedule repeats continuously: two weeks of Monday–Friday shifts followed by one week including a Saturday shift.

ABOUT US

Dilawri Group of Companies represents 83 dealerships nationwide with 23 dealerships in Ontario! We offer a performance-driven culture that focuses on success through teamwork, a passion for excellence and providing an exceptional customer experience. We offer a “promote from within culture”, a collaborative and inclusive work environment, that encourages creativity and professional growth.

Dilawri Group of Companies is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status.