Customer Service Agent

CEVA Logistics is one of the leading logistics companies globally, with over 1,500 facilities in more than 170 countries offering a complete range of contract logistics, freight forwarding, transportation and distribution management services. It offers supply chain support, along with logistics consultation, industry specific customization, global level freight management and system implementation. 

At CEVA, we put people first and we strive for better ways in everything we do; our culture is embodied by Boldness , Imagination , Exemplary and Excellence . With these values at the core of our business, our workplace employs 110,000 diverse, cohesive team members who hold each other accountable and encourage each other to create a safe, and inclusive work environment.

Your Role:

To offer the expertise in freight forwarding to internal and external clients.  Establish and develop relationships with clients, as well as optimize customer service. 

What You’ll be Doing:

• Ensure client satisfaction and maintain relationships with clients (i.e. key accounts and new clients).  
• Optimize customer service through quick, efficient, courteous service, and information exactness. 
• Partner and engage with the sales department to prepare and present products and services offered as well as assisting in creating SOPs for all new clients
• Partner and engage with the department supervisors to implement and service new clients
• Responsible for coordinating with the Pricing Team on requests for quotes/RFQs/RFIs from respective clients and modes of transport
• Assist the department /product supervisors in different areas
• Ensure to follow ISO procedures put in place.
• Visit clients
• Resource person for technical information.
• Complete required trainings including but not limited to the Good distribution of pharmaceutical products (if supporting the vertical health care).
• Others duties as assigned by the immediate supervisor/manager

What we’re looking for:

• 5 to 10 years experience in the international freight forwarding.
• Extensive knowledge of different modes of transport.
• Very good knowledge of MS Office environment.
• Business acumen.
• Ability to communicate very well in English, both orally and written.
• Strong leadership.
• Integrity.
• Excellent judgment.
• Ability to negotiate.
• Problem resolution.
• Team spirit.
• Good decision-making.
• Strong communication skills and emotional intelligence.

At CEVA we are committed to creating a safe and healthy work environment.

We offer: 

• A Competitive Compensation PackageComprehensive Health & Dental Benefits
• Professional Development Opportunities
• Continuing Education

CEVA is an equal opportunity employer who agrees not to discriminate against any employee or job applicant and is committed to a diverse and inclusive workforce. Accommodations are available upon request for candidates with disabilities taking part in all aspects of the selection process.

We thank all candidates for applying, however, only successful candidates will be contacted for an interview.