Director of Communications & Retail Experience
Indigo
Transform Indigo's retail experience as the Director of Retail Experience and Communications, focusing on communication excellence and customer engagement. Ensure effective implementation of strategies across the store network. Bring your leadership skills to Indigo, where you will act as a trusted change agent. You will spearhead the communication strategy, aligning priorities with execution to enhance the customer retail journey. Your proven ability to lead teams will be crucial as you establish communication best practices to support store success. Key Responsibilities:
- Establish and evolve retail communication frameworks and tools
- Own and optimize the retail communications ecosystem
- Lead the development of internal events to drive engagement
- Translate enterprise objectives into actionable retail plans
- Guide store adoption of customer experience programs
- 10+ years of leadership in retail communications
- Background in matrixed multi-site retail operations
- Educational background in Communications or Business
- Strong command of Microsoft Suite and collaborative skills
- Bilingualism (English/French) is advantageous
Vacancy posted 8 days ago
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