Senior Manager - Clinical Services

About Us

St.Amant supports over 5,000 people in Manitoba with developmental disabilities, autism and acquired brain injury. We are a not-for-profit organization that offers a wide range of supports for adults, children and their families. Our over 2,000 staff follow a person-centered approach and adapt to the needs of each person and each family. St.Amant is guided by its core values of Collaboration, Hospitality, Excellence and Respect.

St.Amant is committed to fostering a culture of diversity, equity, inclusion, and accessibility where everyone is respected, valued, and empowered to bring their authentic selves–free from fear of discrimination–while celebrating the diverse identities and experiences that enrich our community. We stand firmly against individual and systemic discrimination and racism as per the Canadian Human Rights Act.

St.Amant's core values reflect a strong commitment to diversity, equity, and inclusion. St.Amant maintains ongoing commitment to recruiting a diverse and talented workforce, which is paramount to supporting the vibrant community we serve. 

Position Summary and Scope of Service

Reporting to the Director, Clinical Services and consistent with the mission, values and policies of St.Amant, the Senior Manager, Clinical Services is a critical role in ensuring the success of St.Amant business and operations. Exemplifying the mission, vision and values of St.Amant, the Senior Manager works collaboratively with partnered programs while offering employees respectful customer service. The Senior Manager supervises and coordinates the responsibilities of management positions in Clinical Services. The Senior Manager is responsible for planning, organizing and ensuring effective service operation in Clinical Services. This responsibility includes coordinating with other services internally and externally; strategic planning and implementation; ethics; community relations and partnerships; quality assurance; risk management; program evaluation and accountability; and the stewardship of human, financial and physical resources. The Senior Manager promotes and maintains a professional, team-oriented and person-centred working environment.

Consistent with the Mission, Philosophy and Policies of St.Amant, the Senior Manager is responsible for managing the operations of services ensuring adherence to the policies of the organization and to the requirements of external accrediting and regulatory bodies. The Senior Manager provides direction and supervision to the management team to ensure that services are person and family centered and of highest quality. The Senior Manager identifies trends and needs and coordinates programming to meet such needs. 

The Senior Manager is a key resource to the Director and assumes designate responsibilities as assigned. The Senior Manager participates in the Clinical Services on-call rotation and must have access to a vehicle during work hours. The Senior Manager must possess the ability to work flexible and/or extended hours including evenings and weekends as required.

St.Amant values and promotes volunteerism in the workplace. Volunteers bring optimism and enthusiasm, create positive energy, share diverse perspectives and are an integral part of the work we do. As such and in keeping with the values of our organization, the incumbent to this role is encouraged to actively support, train, mentor, collaborate and invest in volunteer initiatives.

​ Core Competencies

1. Leadership – You are expected to motivate your team to work together. You are expected to develop ways to include a variety of opinions and overcome difficulties. You are expected to have a good understanding of how St.Amant is organized, understand relationships within St.Amant, and know what is available to you to do your work effectively. What you do and decisions you make consistently follow policies and procedures and are appropriate for each situation.

2. Relationships and Partnerships – You are expected to have good relationships with everyone you meet while working for St.Amant. You are respectful and welcoming. You make good judgements and you deal with people in an open, sensitive, and effective way. You communicate clearly.

3. Planning and Problem Solving – You are expected to be mindful, dedicated, and strategic when you make plans or decisions and solve problems. You are expected to make good decisions that are timely and agree with St.Amant's goals. By doing this, you prove that you value the overall, long-term results of your decisions, including how they affect everyone and other potential impacts.

4. Pursuit of Excellence – You are expected to understand the St.Amant environment and culture, including the mission, vision, and values. You create, promote, and support an environment that meets or exceeds the needs of everyone you meet while working for St.Amant. You do this by adjusting your priorities as you anticipate and respond to needs that may be urgent, may change regularly, or may be unmet needs in the community.

5. Teamwork and Collaboration – You are expected to use open and honest communication, seeking others input and feedback. You show that you are willing to be accountable. You celebrate the hard work and success of your team members, and support others through challenges. 6. Continuous Improvement/Innovation – You are expected to support an environment that encourages creative, original ideas. These ideas will increase efficiency, improve services, and use best practices. You will promote training for yourself and co-workers. You work hard to prevent injuries and other risks by following St.Amant's policies and procedures and recognize each situation may be difficult.

6. Continuous Improvement/Innovation – You are expected to support an environment that encourages creative, original ideas. These ideas will increase efficiency, improve services, and use best practices. You will promote training for yourself and co-workers. You work hard to prevent injuries and other risks by following St.Amant's policies and procedures and recognize each situation may be difficult.

Qualifications

Education, Experience and Occupational Certification:

• Graduate degree from a recognized university in a relevant discipline

• Registered with relevant regulatory body

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Professional:

• Minimum five years of formal supervisory or leadership experience

• Minimum five years of experience delivering person-centred services to individuals with intellectual or developmental disabilities, autism or acquired brain injury

• Experience with financial planning, budgeting and expense management

• Excellent knowledge of Code of Ethics, Professional Standards and scope of practice for allied health professionals

• Knowledge of current legislation, philosophy and service trends in the area of autism, developmental or intellectual disabilities and acquired brain injury

• Experience leading in a unionized environment and familiarity with relevant collective agreements is an asset

• Experience planning and leading meetings

• Experience planning, leading and implementing new initiatives

• Superb written and verbal skills

• Proficient with Microsoft Office suite

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Personal:

• Acts with integrity and respect in all interactions

• Demonstrates humility, self-awareness and character that inspires trust

• Demonstrates confidential and ethical behaviour in the performance of all duties

• Demonstrates strong organizational skills

• Ability to work with minimal supervision as well as a collaborative team player in a team environment

• Ability to remain objective and constructive when dealing with conflict resolution and process improvement

• Values and is committed to continuous self-growth and professional learning (i.e., participate in structured self-assessments and education, seeks feedback and guidance) 

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Key Responsibilities

• Team supervision

• Program Oversight, Coordination & Evaluation

• Quality, Process Improvement and Innovation

• Union & Policy Compliance

• Collaboration & Communication

• Risk Management

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Duties and Responsibilities

• Program/Service Support

• Human Resource Management and Safety 

• Business Records and Retention 

• Financial Resource and Facility Management 

• Quality Management and Process Improvement

• Organizational Planning and Development 

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Working Conditions

• Office environment with hybrid options

• Considerable multi-tasking, extreme attention to detail required, and pressure to meet deadlines

• Working hours can be irregular and extended due to meeting schedules and special events

• High paced and deadline-driven

• High level of responsibility for accuracy of work

• Work efficiently with distractions and frequent interruptions

• Working collaboratively and cross-departmentally

The above information is intended to describe the general nature of this position and is not considered to be a complete statement of duties and responsibilities. Additional duties and responsibilities may be assigned provided they are consistent with the qualifications identified and fall within the parameters of this role.

St.Amant is a bilingual organization. Proficiency in both official languages (French/English) would be considered an asset.

St.Amant supports equitable employment practices and promotes an inclusive workforce representative of the people we support including diverse abilities, backgrounds, cultures, and identities. Applicants can request reasonable accommodations in all aspects of the selection and hiring process.

As a condition of employment, successful candidates will be required to provide a satisfactory Criminal Record Check with Vulnerable Sector Screening, Adult Abuse Registry Check, Child Abuse Registry Check and Prior Contact Check.

As a Condition of Employment, new hires must complete a series of Occupational Health checks. This includes the requirement to confirm immunization or immunity of specific communicable diseases.

We offer a competitive salary and a comprehensive benefits package that includes: Health & Dental Plans, Life Insurance Plans, Long Term Disability, Employer Paid-Employee Assistance Plan, and Employer-Matched Pension Plan. We also offer access to an on-site gym, professional development training opportunities, and affordable staff parking.