Bilingual Customer Service Position-$21.53/hr (Trucking company)

Protrans Personnel Services is currently seeking a Bilingual Customer Service Representataive for a leading transportation company located in Dorval, Quebec. This is an excellent opportunity for a customer-focused professional with experience in the transportation and logistics industry.

Location: Dorval, QC (Near Montreal Airport)
Schedule: Monday to Friday | 8am to 5pm
Pay Rate: $21.53/hour (Weekly pay deposited directly into your bank account)

Qualifications

• Minimum High School Diploma required
• Fluent in both French and English (spoken and written)
• Must have access to a reliable vehicle for commuting
• Previous experience in a transportation or logistics company is required
• Minimum 1 year of transportation industry experience
• Experience using AS400 software is required
• Strong communication, customer service, and problem-solving skills
• Ability to work efficiently with both internal and external customers
• Knowledge of telephone systems
• Post-secondary education is considered an asset
• Call center experience in a fast-paced environment is considered an asset

Key Responsibilities

• Enter transportation loads accurately into the system
• Schedule and coordinate pickup and delivery appointments
• Communicate effectively with customers, drivers, and operations teams
• Provide exceptional customer service and resolve inquiries in a timely manner
• Monitor shipment status and ensure timely updates to customers
• Maintain accurate records and documentation within the AS400 system
• Support daily transportation and logistics operations as required

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