Administrative Support Officer - ActionStep (#4mcyh)

In this role, you will provide essential administrative support to our property and conveyancing team, ensuring smooth operations and efficient processes.

• Assist in preparing and organizing property documents

• Coordinate property inspections and appointments

• Communicate with clients and stakeholders professionally

• Manage and update property databases and records

• Support the team with general administrative tasks

Responsbilities

• Monitor and manage PEXA workspace stages, ensuring all tasks are completed in a timely manner

• Preparation of Settlement Statements ahead of settlement following up any outstanding information

• Assist with the preparation and completion of data required within PEXA

• Coordinate with lawyers, conveyancers, and external parties to ensure settlements proceed without delay

• Troubleshoot basic PEXA, client & QRO issues or escalate technical concerns as necessary

• Contact clients to request missing information, documentation, or signatures as required for matters

• Maintain polite and professional communication with clients via phone, & email

• Follow up outstanding client responses in line with internal timelines and escalate where necessary

• Provide regular updates to legal staff on the progress of client follow-ups

• Accurately input and maintain client and matter data in the Actionstep Practice management system

• Scan, save, and file incoming documentation in accordance with firm procedures

• Assist with preparation of standard letters and documentation using firm templates on Actionstep such as first letters and final letters

• Support lawyers and conveyancers with administrative tasks related to property transaction

• Strong attention to detail and accuracy in data handling.

• Excellent organisational and time management abilities.

• Clear and professional written and verbal communication skills.

• Proficient with Microsoft Office, Outlook, Actionstep, and PEXA.

• Ability to work both independently and as part of a team.

Technical Requirements:

• Equipment is self-provided

  Computer:

• RAM: 8GB

• CPU/Processor: Intel Core i5 or AMD Ryzen 5 (12th generation or newest)

• HDD/SDD: 512 GB

• Operating System: Windows 11 Home or Pro

  Accessories:

• Power Backup: Powestation, Powerbank, UPS, etc.

• Extra Display: Secondary/External Monitor

• Audio & Video: Noise-Cancelling Headset + Web Cam

  Internet:

• Internet Speed: 40-50 Mbps minimum badnwidth speed for both Download and Uploads.

Contractor Perks & Rewards:

• 20 Paid Time Off

• Referral Bonus – 70 AUD per successful referral to the Wingman platform (paid at 1st month mark with a client contract).

• Annual Trip – connect with the broader Wingman community in person.

• Dedicated Support Contact (CSM) – someone to help you succeed and stay connected.

• Access to a Network – collaborate with fellow contractors and onshore specialists.

• Opportunities to Upskill – optional sessions, peer learning, and developmental pathways.

• More Work, More Opportunity – potential for additional contracts, Statements of Work, or expanded workloads.

• High-Impact Projects – work alongside top-tier Australian partners on meaningful assignments.

• Flexibility First – deliver your work in your way, with full autonomy on how you achieve outcomes.

• Advisory Support – HR, Tax, and setup guidance available to make contracting seamless.

• 100% Work-From-Home Contracts – all engagements designed for remote delivery.

Pre-engagement requirements for Independent Contractors:

• BIR as you are a contractor (Required to submit any contributions required by the government.)

• NBI or Police Clearance

• Any Government-issued ID

Please note:

Only qualified candidates will be invited for an interview.