Director Contact Center Technology At Cibc Toronto
CIBC
Take charge at CIBC as the Director of Contact Center Technology. Lead the delivery of CCaaS initiatives and drive operational excellence through cutting‑edge solutions. As the Director of Contact Centre Technical Delivery, you will manage comprehensive CCaaS solutions for enterprise clients. You will ensure projects are completed on time and meet quality standards while leading cross‑functional teams to success. Your impactful leadership will be vital for nurturing a culture of continuous improvement.
Key Responsibilities
- Drive successful delivery of CCaaS projects and solutions.
- Manage project timelines, budgets, and quality assurance.
- Cultivate and mentor high‑performing teams of IT professionals.
- Develop relationships with key stakeholders and vendors.
- Lead process enhancements and best practice adoption.
Requirements
- 10 years of experience in technical leadership and project delivery.
- Expertise in CCaaS and cloud integration.
- Solid analytical and conceptual skills.
- Passionate about team coaching and development.
- Committed to fostering a cooperative culture.
Shape the future of contact center technology with your technical leadership at CIBC.
#J-18808-LjbffrVacancy posted 4 hours ago
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