Customer Success Manager
$100k per yearFull-time
Mortgage Automator
- Serve as the primary point of contact for an assigned portfolio of clients, building trusted, long-term relationships grounded in consistent communication and follow-through.
- Guide new clients through onboarding, ensuring they are set up for success and confident in using Mortgage Automator to its full potential.
- Deliver product and feature demonstrations that clearly articulate value, helping clients maximize their use of the platform and contributing to Customer Lifetime Value (CLTV).
- Proactively monitor client accounts to identify adoption gaps, usage trends, or risks — and take initiative to resolve them before they escalate.
- Respond to client inquiries, concerns, and requests in a timely and professional manner, escalating appropriately and coordinating with internal teams to reach resolution.
- Advocate for clients internally by gathering and communicating product feedback to the development team, helping shape platform improvements.
- Partner with the sales team to identify upselling and cross-selling opportunities that align with client goals and add measurable value.
- Other duties as assigned.
Requirements
- 2+ Year(s) of Experience in a customer-facing role within SaaS , Fintech or the Mortgage Industry.
- Exceptional interpersonal and communication skills, both written and oral.
- Proven track record of building and maintaining high customer service rates.
- Strong problem-solving skills with an ability to analyze situations and provide innovative solutions.
- Able to work independently, manage multiple priorities and thrive in a fast-paced environment.
- Education and professional experience considered.
Benefits
Compensation
- On Target Earnings (OTE): CAD 100,000 /annual
- Split: 80% Base, 20% Variable
Time-Off & Work Life Balance
- Comprehensive Time Off: Competitive paid vacation to unplug and recharge throughout the year.
- Holistic Wellness Leave: Dedicated personal leave supporting total well-being, including physical recovery or mental health.
- Commuter-Friendly Hybrid: Flexible schedule blending collaborative office time with remote work.
Team Culture & Perks
- Catered Lunches: Monthly team lunches to celebrate wins and connect with colleagues.
- Growth & Learning: Continuous professional development with internal training and learning opportunities.
- Modern Workspace: Professional, supportive environment with tools and technology needed to succeed.
- Comprehensive Health Benefits
Vacancy posted 9 hours ago
Similar jobs that could be interesting for youBased on the Customer Success Manager in Toronto, ON vacancy
- ...Work Location: Remote (Toronto, Canada) Reports to: Head of Customer Success Work Authorization: Candidates must have legal... ...the sale. The Role CWILL is hiring a Customer Success Manager to support and grow relationships with eCommerce merchants using...SuggestedFull timeInternshipRemote work
$85k - $95k per year
...this mission to become the leading Inventory Management Software brand in the world. Serving over 8,000 customers globally, processing more than 125 million orders... ...Advisor. How You'll Make An Impact As a Customer Success Manager at Cin7, you’ll be the strategic...SuggestedLong term contract- ...creative performance, they turn to us. Our founders have built successful companies before, but what we’re most proud of is who chose... ...for talented people to help us get there! About the Customer Success Manager role & team You will be directly responsible for...SuggestedPermanent employmentFull timeSummer workCasual workInternshipWork at officeRemote workWork from home
Motion
Toronto, ON4 days ago - ...expertise. Our people are the key to our success. We're committed to fostering a culture... ...WPP.com. Why we're hiring: The customer success team includes support, and... ...you'll be doing: The Customer Success Manager (CSM) is responsible for managing small and...SuggestedWork at officeLocal area
- ...unlock incredible career growth opportunities, join us, and build real world value. THE WORK: As a Ripple Treasury Customer Success Manager, you are a critical part of our customers’ adoption and ongoing satisfaction with Ripple’s treasury solutions. You will play...SuggestedLong term contractFull timeWork at officeLocal areaFlexible hours
- ...Customer Success Manager Location: Toronto, ON, Canada Type: Full-Time Experience: Mid Level Who We Are TitanFile is an award-winning solution enabling secure, efficient exchange of confidential files. As the easiest, most secure file sharing service available,...Full timeWork at officeFlexible hours
$135k - $150k per year
...As Principal Customer Success Manager, you will own the success of Tipalti's largest and most strategic customers, ensuring they achieve meaningful outcomes with our products and services. Serving as the primary point of contact for these accounts, you will build strong, lasting...Long term contractFull timeWork at officeFlexible hours- ...helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Senior Customer Success Managers are responsible for the post-sales success of a portfolio of customers. As a Sr. CSM, the employee is responsible for making...Full time3 days per week
- ...making it easier for developers to add email calendar and contact management features into their applications. We provide APIs which... ...enhance user interaction across platforms. The Team Our Customer Success organization is dedicated to maximizing customer value...Full timeInternshipRemote work
$80k - $100k per year
...global challenges that impact business, society, and the environment? Come join us. The Opportunity The 3PL Operations Customer Success Manager acts as the crucial operational bridge between Flexport's e-commerce and retail clients and our warehouse fulfillment teams....Long term contractInternship$123.75k - $198k per year
...candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced,... ...for a mission that matters at a company where you matter. Manager, Customer Success - Commonwealth Reporting to: SVP of the Commonwealth...Long term contractFull timeRemote work$112k - $154k per year
...organization. As part of Okta's Business Operations team, we amplify the impact across our rapidly growing Sales, Presales, Customer Success, Technical Account Management (TAM), and Renewals organizations by ensuring each function has the insights, tools, and processes to run...Local areaWorldwideShift work$100k - $105k per year
...portfolios and career/life planning tools to support student success and documentation of learning. You can learn more about us at... ...! About the Opportunity We’re looking for an experienced Manager, Customer Success to lead the day-to-day performance of our Customer Success...Long term contractFull timeInternshipWork at officeRemote workFlexible hoursShift work1 day per week- ...Chatbase Chatbase is the AI agent platform powering millions of customer conversations for 12,000+ of the most recognizable brands and... ...customers and carry a Net Revenue Retention (NRR) target, meaning your success is measured by how much your enterprise accounts grow on...Full timeWork at office
$120k - $145k per year
...Nitro offers a suite of solutions for PDF, eSigning, identity verification and analytics supported by a best-in-class customer success and change management team. With more than 3 million licensed users and 13,000+ business customers across 157 countries, we serve 67% of the...Remote work- ...vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility... ...Bell Canada is seeking a highly motivated and experienced Customer Success Manager (CSM) to join our Customer Experience Team. In this role,...Full timeInternshipWork at office3 days per week
- ...Pigment is the AI-powered business planning and performance management platform built for agility and scale. We connect people, data... ...scale, we’d love to hear from you. What you'll do: As a Customer Success Manager, you’ll ensure our customers achieve a high level of...Full time
- ...The Director, Customer Success is a senior leadership role responsible for driving retention, expansion, and long‑term customer value across... ...through disciplined operating rhythms, strong project management, and accountability to measurable results. Your portfolio...Long term contractPermanent employmentFull time
- ...transform how residential real estate is managed and operated at scale. Our award-winning... ...and Capital SaaS solutions help customers optimize operations by combining cutting... ...an experienced and visionary Director, Customer Success to lead, scale, and mature our Customer...Long term contractFull timeRemote workFlexible hours
$80k - $120k per year
...? To power measurable employee engagement worldwide. And we’d love for you to join us! About the role As the Digital Customer Success Manager - SMB, you will own ContactMonkey's Small & Medium Business book of business, reporting to Sydney Pearson, Sr. Director of Customer...InternshipWork at officeWorldwide1 day per week$50k - $70k per year
...Support Customer Success Managers in managing customer relationships and ongoing account activities. Build positive working relationships with... .... ~13 years of experience in Customer Success Account Management Customer Support Business Analysis or a customer-facing role...Full timeInternship- ...At Achievers, we believe recognition fuels performance, and our customers rely on us to help them build workplaces where people truly thrive. As a Customer Success Manager II, you’ll be at the heart of that mission, owning the strategy and long-term success of some of our...Long term contractPermanent employmentFull time
$80k - $85k per year
...engagement company that develops software to help organisations manage their entire community and stakeholder engagement process,... ...ongoing interactions with stakeholders. Reports to: Manager of Customer Success, North America Team: Customer Success Location: North...Full timeContract workInternshipRemote workHome office- ...which reduces operating costs, increases efficiency, and boosts customer satisfaction. Hundreds of manufacturing sites around the world... ...global impact. Role Summary The Smart Factory Customer Success Manager is the primary post-go-live partner for Nulogy’s Smart Factory...Full timeContract workInternshipRemote workFlexible hours
$90k - $110k per year
...interior décor industry. With customers in 80 countries our clientele... ...You have a strong account management and technical background and... ...customers and strive to ensure their success. You are curious and... ...customers by leading a team of Customer Success Managers Use your...Full timeLocal areaRemote workWork from home$97k - $141k per year
...and listen to each other and customers in meaningful ways. Moody’s is... ...~ Proven experience managing complex stakeholder relationships... ...presentation, and stakeholder management skills, with the ability to work... ...for IFRS 17, driving client success, solution adoption, and long-...Long term contractFull timeInternship- ...impact how businesses connect with their customers in a rapidly evolving global market. Department... ...innovative strategies for their continued success in a dynamic market. Your Impact: As an Enterprise Customer Success Manager, you'll be the strategic anchor ensuring...Long term contractPermanent employmentFull time
$90k - $100k per year
...the Year’ four times since 2020 in different countries. Job Description ApprovalMax is on the lookout for a motivated Customer Success Manager to join its dedicated Toronto team . In this role, you will act as a trusted advisor to our customers, helping them maximize...Long term contractWork at officeHome officeTrial period2 days per week3 days per week- ...powered business planning and performance management platform built for agility and scale. We... ...Renewals Manager is responsible for driving customer retention across Pigment’s scaled segment... .... You will partner closely with Customer Success, Sales, and Legal to mitigate risk,...Full time
- ...chaotic week on Friday and mean it. What we're looking for ~3 to 5+ years owning enterprise client relationships in a Customer Success or Account Management capacity . Non-negotiable , this is a retention and relationship role first. ~ Deep, hands-on SEO expertise. Non...Remote workShift work
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Customer Success Manager. Be the first to apply!
Related searches
- partner success manager Toronto, ON
- senior customer success manager Toronto, ON
- technical customer success manager Toronto, ON
- customer success manager work from home Toronto, ON
- customer success manager remote Toronto, ON
- customer success manager Toronto, ON
- customer Toronto, ON
- customer success Toronto, ON
- customer success agent Toronto, ON
- partner success manager