senior project manager.

We are seeking a seasoned, PMP-certified Senior Project Manager to spearhead the delivery of two high-visibility, cross-functional enterprise initiatives: a comprehensive Governance, Risk, and Compliance (GRC) framework and an integrated cloud-based Mass Notification System (MNS).

Operating within a complex, functional matrix environment, you will direct multi-disciplinary teams consisting of functional business leaders, technology architects, and third-party software vendors. This dual-portfolio program demands a leader who can maintain rigorous project lifecycle controls, manage multi-million dollar capital budgets, and confidently deliver clear, strategic updates to executive steering committees.

Location: Toronto, ON (Hybrid – 2 days per week onsite)

Contract Duration: 18-month contract

Anticipated Start: ASAP

Advantages
Long-Term Enterprise Scope: An 18-month contract offers rare professional longevity and ownership over two massive public sector digital transformation rollouts.

High Executive Visibility: Champion programs that directly impact public safety, business continuity, and structural governance for a major urban network.

Advanced Tech Environment: Solidify your footprint in enterprise cloud solutions, focusing on modern ServiceNow architectures and advanced mobile notification tools.

Balanced Core Location: Convenient hybrid schedule based out of a central Toronto corporate office.

Responsibilities
1. GRC Framework Implementation (ServiceNow)
Drive the end-to-end implementation of an enterprise Governance, Risk, and Compliance (GRC) framework utilizing ServiceNow across four key pillars:

Integrated Risk Management

Business Continuity Management

Privacy Management

Third-Party Risk Management

Align tool capabilities with organizational risk policies, regulatory requirements, and operational continuity benchmarks.

2. Cloud Mass Notification System (MNS) Deployment
Manage the procurement, configuration, and launch of a cloud-based Mass Notification System (MNS) to distribute simultaneous emergency and incident alerts.

Ensure the platform functions flawlessly across omni-channel pathways, including mobile application alerts, SMS, RCS, and localized field notifications.

3. Portfolio Governance & Financial Control
Define project structures, Work Breakdown Structures (WBS), resource allocation profiles, and cost baseline plans according to PMO standards.

Manage, track, and report on large-scale capital and operational budgets, maintaining precise financial forecasts and variance analysis.

Guide the projects through formal PMO stage-gate reviews, portfolio health checks, and architectural checkpoint evaluations.

4. Stakeholder Orchestration & Team Leadership
Provide day-to-day direction, motivation, and role definitions to a diverse project team of Business Analysts, Solution Deliverers, SMEs, and vendors.

Formulate and execute robust communication plans, transforming complex project metrics into clear presentations for Senior Leadership and Executive Steering Committees.

Qualifications
Qualifications & Experience Requirements
Mandatory Criteria
Certification: Active Project Management Professional (PMP) credential from the PMI is mandatory.

Platform Expertise: Minimum of 3+ years of direct experience implementing ServiceNow solutions (GRC/IRM modules highly preferred).

Delivery Track Record: Proven success in delivering at least 5 separate, highly complex, cross-functional enterprise initiatives.

Education: Post-secondary degree in Business Administration, Computer Science, Engineering, or a related discipline.

Technical & Operational Skills
5–7 years of experience managing complex IT application and infrastructure projects from inception through closeout.

Procurement Fluency: Practical experience leading formal procurement cycles, including RFP development, vendor evaluations, and contract scoring/awarding.

Tooling Mastery: Advanced proficiency with MS Project, SharePoint, and the Microsoft Office suite.

Methodology Alignment: Deep expertise across structured project management practices, resource smoothing, and risk mitigation registries.

Soft Skills & Industry Asset Attributes
Strong negotiation, mediation, and conflict-resolution capabilities within matrixed corporate structures.

Experience working within the Public Service, Transit, or Transportation sectors is a major asset.

Ability to quickly align project delivery with accessibility criteria (AODA) and the Ontario Human Rights Code.

Key Assignment Deliverables
Project Charters, Scope Statements, and PMO Gating documentation.

Baselined Master Schedules (MS Project) and Work Breakdown Structures (WBS).

Live Risk Registers, Issue Logs, Change Requests, and Mitigation Playbooks.

Capital and Operational Budget Sheets (Actual vs. Probable, run-rate estimates).

Comprehensive RFP packages and formal vendor evaluation metrics.

Weekly/Monthly Status Reports and executive-ready Steering Committee decks.

Final Project Closeout Reports, system validation sign-offs, and operational handbooks.

Summary
If you are an authoritative Senior Project Manager who pairs active PMP status with robust ServiceNow implementation experience, we encourage you to apply online at Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

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