Experienced Dealership Warranty Administrator

Job Responsibility:

Northland Kia is a premier automotive dealership dedicated to providing excellent service and customer satisfaction. We pride ourselves on our knowledgeable team and our commitment to maintaining high standards of service.

Job Summary: As a Dealership Warranty Administrator, you will be responsible for managing and processing warranty claims to ensure timely and accurate reimbursement from manufacturers. Your role is critical in maintaining the integrity of the dealership's warranty processes and ensuring compliance with manufacturer guidelines.

Key Responsibilities:

• Prepare, submit, and track warranty claims to ensure timely and accurate processing.
• Review and verify all warranty claims for completeness and adherence to manufacturer policies.
• Communicate with service advisors and technicians to gather necessary information for warranty claim submissions.
• Maintain up-to-date knowledge of manufacturer warranty policies and procedures.
• Coordinate with the parts department to ensure correct parts are ordered and documented for warranty repairs.
• Monitor warranty claim statuses and follow up on outstanding claims to ensure prompt resolution.
• Handle manufacturer warranty audits and address any discrepancies or issues.
• Maintain detailed records of all warranty claims, including approvals, denials, and payments.
• Train and support dealership staff on warranty claim processes and requirements.
• Address customer inquiries and concerns regarding warranty coverage and claim status.

Qualifications:

• High school diploma or equivalent; post-secondary education or certification in automotive technology is a plus.
• Previous experience in a warranty administration role, preferably in an automotive dealership.
• Strong understanding of automotive systems and warranty processes.
• Excellent organizational skills and attention to detail.
• Proficient in dealership management software and basic computer applications.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Problem-solving skills and the ability to handle multiple tasks simultaneously.

Benefits:

• Competitive salary and performance-based incentives
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on vehicles and services
• Professional development and training opportunities
• Opportunities for career advancement within the dealership

Northland Kia is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Pay: $38,000.00-$48,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person