Customer Service Call Agent

Job Summary

We are seeking a friendly and professional Customer Service Call Agent to assist customers by answering inquiries, resolving complaints, and providing product or service information. The ideal candidate has excellent communication skills, patience, and a customer-focused attitude.

Key Responsibilities

• Answer incoming customer calls in a timely and professional manner

• Respond to customer questions about products, services, billing, or accounts

• Resolve customer complaints and provide appropriate solutions

• Document customer interactions in the company system

• Escalate complex issues to supervisors when necessary

• Follow company policies and customer service procedures

• Maintain customer satisfaction and professionalism during all interactions

• Meet performance targets such as call handling time and customer satisfaction scores

Required Skills and Qualifications

• High school diploma or equivalent

• Strong verbal and written communication skills

• Good listening and problem-solving abilities

• Basic computer and data entry skills

• Ability to work in a fast-paced environment

• Strong interpersonal and customer service skills

• Ability to remain calm under pressure

Preferred Qualifications

• Previous call center or customer service experience

• Experience using CRM software

• Multilingual skills are an asset

• Previous experience in the wheel industry in an asset

What we offer

• Hours : 09:30-18:00 / Monday-Friday

• Salary : to be determined based off prior call center experience

• A dynamic, collaborative, and team-oriented work environment.

If you are passionate about customer service and are looking to grow your career in a dynamic environment, we encourage you to apply today and become part of the team!

Apply now!

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