Service Calls Admin

K+S Services, a SunSource company, offers a full range of industrial repair capabilities with over 866 different Manufacturers and over 122,000 unique part numbers supported. We provide our customers with quality industrial repair services, effective solutions and efficient service through continuous quality improvements. With a growing number of operations throughout the USA, Canada, and Mexico, we offer a variety of exciting opportunities and strive to recognize our associates for their hard work and dedication.

This onsite individual will act as the primary liaison between our company and the customer on all day-to-day operations managing service calls. This is an exciting opportunity for someone who has an inquisitive mindset, can-do attitude, organized, good social skills, and attention to detail.

What You'll Do

• Build and maintain strong customer relationships to ensure excellent service delivery


• Manage and coordinate service call orders from initiation to completion


• Act as the key liaison between customers, vendors, suppliers, and Head Office


• Review vendor EH&S requirements to ensure compliance for onsite work


• Manage internal (STAMP) database, ensuring data input accuracy and integrity


• Process service calls order approvals daily


• Review and identify potential repairs and service opportunities


• Actively participate in plant sponsored initiatives, meetings, and activities


• Collaborate with customers to improve their reliability, and introduce cost savings initiatives


• Create process improvements based on data and logic


• Coordinate shipping, receiving, and expediting orders as required


• Manage and track inventory of repairable assets

Why You'll Love Working for Us

• Competitive salary


• Medical, dental, vision insurance


• Opportunities for advancement


• Dynamic work environment


• Stability


• Team culture

What We Need from You

Required:

• Proficient in all Microsoft Office programs and the skills to grasp customer software quickly


• Must be fluent in French (Spoken and written)


• Be able to communicate clearly with a wide range of intermediaries


• Highly organized with strong attention to detail

Preferred:

• Manufacturing / industrial experience


• Customer service experience

Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact [email protected]to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E-Verify. Please click  here for additional information. (For Illinois E-Verify information click  here ,  aquí ). Sun-Source | Privacy Policy  #ksassc

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.