Appointment Coordinator

The Wood Automotive Group is thrilled to announce that we are looking for Appointment Coordinators to join our team at our Taza Park Volkswagen dealership.

This 45,000 square-foot, state-of-the-art dealership is situated on the Tsuut'ina Nation and comes packed with new cutting-edge equipment, 25 service bays and a stylish, 20-car showroom!

Hours Available:

• 1. Tuesday to Friday: 8:00 am to 5:00 pm and Saturday 9:00am to 4:00pm
• 2. Monday - Friday: 8:00am - 5:00pm

About the role:

The Appointment Coordinator ensures all service customers receive a warm reception and responds to all service phone calls in a prompt, professional manner. Confidence in completing outgoing phone calls is necessary. Strong telephone etiquette, computer, and customer service skills are also required.

Responsibilities (but not limited to):

• Ability to converse with customers to discuss needs and direct appropriately within the dealership.
• Speak clearly and persuasively in positive or negative situations.
• Knowledge of telephone, text and email techniques and etiquette.
• Knowledge of service processes, and follow-up.
• Ability to active listening and deliver 110% customer experience.
• Enjoy providing customer enthusiasm.
• Strong customer service and phone skills.
• Possess strong organizational, follow-up and paper-flow handling skills.

Qualifications:

• Excellent organization and interpersonal skills
• Knowledge of vehicles
• Computer knowledge and usage
• Technological understanding

Requirements:

• Candidates must be reliable team players, who are committed to providing outstanding customer service.
• Previous dealership experience is considered an asset.

Some of the rewards of joining our team:

• Exceptional benefits package
• Pension Plan with employer contributions – free money!
• Employee Assistance Program including, Financial Advisory Services, Nutritional Counselling, Legal Advisory Services, Counselling Services, fitness program, and more!
• Corporate rates at YMCA and Goodlife Fitness
• Group social events and company perks

Our unique culture:

Are you the kind of person who wants to make a difference in their community, and build a solid career with a growing organization? Consider joining Wood Automotive Group. For over 40 years, we have worked hard providing unparalleled customer service, competitive pricing and quality products. Committed to education and community, we are proud sponsors of many organizations such as: the SAIT Automotive Business Administration program, KidSport, the PREP program, The Salvation Army, the SSUBI ("Hope") Foundation and the Rogers Charity Classic.

We thank all candidates for their interest. Only those selected for interviews will be contacted.