Project Manager Technology Services (IAM/PAM)

Job ID: 65971

Job Category: Project Management

Division & Section: Technology Services, Enterprise Services & Operations

Work Location: Metro Hall, 55 John St, Toronto, ON M5V 3C6 

Job Type & Duration: Full-time, Temporary (12 months) Vacancy

Salary Range: $105,241.00 - $160,649.00

Shift Information: Monday to Friday, 35 hours per week

Affiliation: Non-Union

Number of Positions Open: 1

Posting Period: 22-Jul-2026 to 06-Aug-2026

Job Description

The City of Toronto aims to implement a comprehensive Identity Management Access (IAM) program to address growing needs around identity modernization, security, and governance. While several ongoing initiatives are addressing isolated IAM components, the goal of this program is establishment of a centralized IAM program that will unify these efforts under a single strategic framework. This program will provide governance, clear prioritization, resourcing, and defined timelines to ensure a consistent, secure, and scalable IAM environment across the City.

The Project Manager will be accountable for completing all IAM deliverables in accordance with the defined scope, budget, and timeline. A dedicated Project Manager is required to lead the program in consultation with key stakeholders. This role is expected to play a pivotal role in the successful execution of a robust IAM practice.

Major Responsibilities:

The Project Manager’s responsibilities and expectations encompass the following:

• Implements Identity Access Management (IAM) program and solutions to improve the security and oversight of access to systems and networks.
• Aligns access management with the organization’s overall security and governance strategy.
• Ensures technical project deliverables are completed within agreed scope, quality, timelines, and budget using project management tools and methodologies.
• Leads and manages all stages of the project lifecycle.
• Leads and manages the development of detailed scope requirements, budgeting, resource management, planning and scheduling, monitoring and reporting progress; manages and mitigates issues and risks; and reviews, prepares, and executes change requests.
• Develops, manages, and reports on detailed project plans of varying levels of complexity that drive major business transformations. Leads, facilitates, and contributes to the design, creation, development, and sustainment of corporate Information Technology standards, including formalized project management methodology, change management, application development, and migration.
• Manages all aspects of assigned projects, including the project charter, project plan and schedule, progress tracking, budget, risk management, issue management, change management, resource management, and quality review/best practices.
• Manages, motivates, and trains unit staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning, and encouraging innovation.
• Supervises the day-to-day operations of assigned staff, including scheduling, assigning, and reviewing work.
• Authorizes and controls vacation and overtime requests.
• Monitors and evaluates staff performance and recommends disciplinary action when necessary.
• Leads, participates in, or oversees the preparation of project budgets and provides financial management, including sole-source requests, contract negotiations, leasing agreements, business cases, and feasibility and cost-benefit analyses.
• Oversees, participates in, or supports recruitment, selection, training, and supervision of assigned project staff.
• Leads, participates in, or oversees the preparation of - or prepares and/or supervises the preparation of - formal contractual documents such as: Requests for Expressions of Interest (REOI), Requests for Information/Proposals/Quotations/Resources (RFI/P/Q/R), Statements of Work (SOW), Memoranda of Understanding (MOU), and Service Level Agreements (SLA).
• Provides leadership in the evaluation, selection, and recommendation of technical solutions and professional services; manages vendors and contractors throughout the overall solution delivery process.
• Identifies and develops cross-departmental/divisional initiatives to produce synergies and economies of scale.
• Negotiates with executive and senior management, clients, and various stakeholders, often with competing and conflicting goals, objectives, and priorities.
• Manages and administers consultants/contractors and projects/contracts; implements quality assurance/quality control procedures; authorizes payments; and recommends additional payments in accordance with the City’s financial authority, by-laws, and contract terms.
• Negotiates and documents project changes involving scope, timelines, and budget.
• Reviews, tracks, evaluates, and reports on consultant and/or contractor progress, expenditures, and performance to ensure adherence to project schedule, budget, scope, and contract terms.
• Adheres to the principles of the Project Management Institute (PMI) and PMI’s Code of Ethics and Professional Conduct to develop and organize project protocols, procedures, relationships, and performance objectives to achieve targets.
• Promotes standardization in areas relating to project administration, documentation, progress tracking, and technical design.
• Assesses and recommends scalable, multi-jurisdictional business and technical solutions that meet client and business requirements within the context of corporate standards, policies, and procedures for information technology and architecture. This includes determining requirements, conducting research and evaluations, and obtaining all necessary approvals and signoffs.

Key Qualifications:

1. Post-secondary education in Computer Science or an equivalent combination of education and extensive experience in infrastructure and/or systems architecture within a strategic development environment.
2. Extensive project management experience across all facets of technology, including unit, functional, integration, system, regression, penetration, and performance testing.
3. Experience delivering IAM, PAM, and cybersecurity projects within large enterprise environments.
4. Experience managing Cloud Technology initiatives across IaaS, PaaS, and SaaS platforms, including cloud adoption, migration, and integration within hybrid and multi-cloud environments.
5. Experience successfully executing enterprise-wide technology projects across multiple sections, units, stakeholders, and teams.
6. Project Management Professional (PMP) certification is required.
7. Knowledge of security concepts and technologies within the broader identity and access management domain.
8. Strong verbal and written communication skills, with demonstrated ability to influence stakeholders at all levels.

 

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City’s commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City’s Hiring Policies and Accommodation Process.