SIRC Service Owner, Senior Manager, Global Deloitte Technology

Job Type:  Permanent  
Work Model:  Hybrid  
Reference code: 133609
Primary Location:  Toronto, ON
All Available Locations:  Toronto, ON; Halifax, NS; Saint John, NB

 

Our Purpose

 

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

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Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

 

What will your typical day look like?

The Security Inquiry Response Center (SIRC) is Deloitte's global central service providing accurate and up-to-date cybersecurity information to meet the demands of Deloitte's clients.
The Service Owner is accountable for the overall delivery, strategic direction, and continuous evolution of the SIRC service. This role leads global SIRC operations, ensures high quality and timely delivery of services and projects, and drives strategic initiatives to support growth, scalability, technology enablement, and operational excellence. The leader partners closely with Global Deloitte Technology (DT) and Governance, Risk & Compliance (GRC) leadership to align priorities, outcomes, and success measures, while developing and coaching SIRC managers to build a high performing, sustainable team. Key responsibilities include:

 
Service Delivery & Accountability
• Responsible and accountable for the end to end delivery of SIRC services and projects, ensuring commitments related to quality, timeliness, and stakeholder expectations are consistently met.
• Oversees operational performance, identifies risks and escalations, and ensures appropriate mitigation actions are in place.
• Ensures SIRC operates in alignment with agreed service scope, standards, and governance expectations.

 
Strategy, Growth & Transformation
• Defines and drives the overall SIRC strategy, including service growth, expansion, and continuous improvement initiatives.
• Leads the evolution of SIRC capabilities through process optimization, technology enablement, and resource planning to support increasing demand and complexity.
• Identifies opportunities to enhance scalability, efficiency, sustainability of the SIRC operating model and potential extension of service scope.

 
Technology & Resource Enablement
• Provides strategic oversight of SIRC technology initiatives, tools, and platforms to improve service delivery and user experience.
• Ensures appropriate resourcing models are in place, balancing demand, capacity, and skill requirements across the SIRC organization.
• Partners with technology and delivery teams to prioritize and deliver enhancements that support long term service objectives.

 
Stakeholder Alignment & Collaboration
• Sets and aligns goals with Global DT and GRC leadership to collectively achieve shared outcomes and organizational success.
• Acts as a senior point of engagement for key stakeholders, ensuring transparency, alignment, and effective communication.
• Represents SIRC in leadership forums, providing insight into performance, risks, and strategic initiatives.

 
People Leadership & Development
• Develops, coaches, and mentors SIRC managers, fostering strong leadership capability and succession readiness.
• Builds a culture of accountability, collaboration, and continuous improvement across the SIRC leadership team.
• Supports talent development, performance management, and engagement to maintain a high performing and resilient organization.
• Consistent, high quality delivery of SIRC services and projects
• Effective execution of SIRC strategic initiatives and growth objectives
• Strong alignment and partnership with Global DT and GRC leadership
• Development of a capable, engaged, and high performing SIRC management team

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

 

Enough about us, let’s talk about you

Do you possess the following?:

• Proven experience leading an enterprise scale services or shared service functions focused on Global value in a multi-cultural and multilingual environment.
• Strong strategic planning and execution capabilities
• Experience driving operational excellence, service transformation, and technology enabled improvements
• Ability to influence and align senior stakeholders across technology, risk, and compliance functions.
• Good understanding of Generative Ai capabilities and offering, for personal efficiency and for AI integration in applications.
• Demonstrated people leadership, coaching, and talent development skills

 

Total Rewards

The salary range for this position is $104,000 - $215,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

 

Our promise to our people: Deloitte is where potential comes to life.

 

Be yourself, and more.

We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.

Diverse perspectives and life experiences make us better. Whoever you are and wherever you’re from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be

Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.

We are uniquely able to offer you new challenges and roles – and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

 

At Deloitte, we are all about doing business inclusively – that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan ,  Reconciliation Action Plan and the  BlackNorth Initiative .

 

We encourage you to connect with us at  View email address on careers.deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or  View email address on careers.deloitte.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

 

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.