Restore Key Holder

Job Responsibility:

ReStore Key Holder -

Reports to/Accountable to:

? ReStore Operations Manager

Summary and Scope:

As a valued member of the team, the ReStore Key Holder helps advance our strategy and mission of helping more families secure safe and affordable homes. The Key Holder has the delegated responsibility to support the work at the ReStore, portraying a positive attitude, acting as a model leader to other staff, volunteers, and the public, communicating responsibly, professionally, and objectively. The Key Holder ensures that all services are provided within the context of Habitat for Humanity - HMD's mission, vision, values, and policies and procedures.

Responsibilities:

Customer Service

? Utilize operational best practices to ensure merchandising standards are delivered and maintained daily for the best customer shopping experience

? Build customer loyalty by providing exceptional customer service, meeting customers' needs, creating magical moments, and resolving customer disputes to achieve a positive outcome.

? Operate the cash register to efficiently service customers

? Support the implementation of donor and customer engagement initiatives.

? Maintain a high standard of discretion, integrity, and customer service in all interactions.

Merchandising

? Create eye-catching signage to increase visibility and sales, and ensure all sales and discounted products are marked down with appropriate signage to limit the need for bartering.

? Effectively utilize online sales tools such as Facebook Marketplace, Kijiji to market and promote products (with approval from the ReStore Manager)

? Work with all staff members to ensure that quality product flows consistently from the warehouse and is enticingly presented and displayed.

? Markdown or adjust pricing - only with signed approval from ReStore Manager

? Ensure product is tested, cleaned, and appropriately and fairly priced following pricing standards as set by HFH and utilizing online research to maximize sales potential.

? Ensure all commercial identification marks and UPCs on donated material are removed as per HFH guidelines

Operations

? Daily maintenance of customer areas. Performing daily safety inspections.

? Ensure washrooms and volunteer areas are clean and neatly maintained

? Track and order supplies ensuring budgets are adhered to.

? Ensure H&S Board is up to date, MSDS information is in place for products used in the store.

? Ensure the safety of fellow staff, volunteers, customers, donors, and products by following safety protocols.

? Assist with other store functions as required in the absence of the ReStore Manager

Administration and Financials

? Drive sales and strategically review and analyze sales and financial reports to develop action plans for improving store performance to assist the ReStore Manager.

? Ensure all daily cash management, reconciliation, bank deposits, and reporting metric requirements and processes are met. Collecting and reporting figures to the Affiliate Finance Office as required.

? Safeguarding property and persons by enforcing HFH HMD's Loss Prevention policy.

Staff & Volunteer Engagement

? Provide training, guidance, coaching, encouragement, and empowerment, create a safe and supportive team-oriented environment in which staff can make a positive contribution to the effective operation of the affiliate, excel in their role, and engage in a rewarding atmosphere.

? Work with the ReStore Manager and Volunteer Services Manager to identify volunteer needs for recruitment purposes.

? Assist with the orientation of new volunteers to the store's operation, and support the volunteer skills-building which includes training, mentoring, and empowering all volunteers to experience a variety of roles and activities thereby increasing engagement and overall enjoyment. Continually find ways to improve the volunteer experience.

? Ensure volunteers present a professional image with Habitat attire (shirt or apron), the appropriate personal protective equipment, and name tags so customers can identify them.

Supporting Integrated Team Work

? Incorporate and strengthen approach to the organization's work

? Work cooperatively with other staff members both individually and in teams

? Share skills and knowledge learned at training and professional development sessions with colleagues.

? Contribute to the organization's work by attending and participating in meetings and committees.

? Participate in internal and external professional development opportunities to enhance skills and abilities

Health and Safety

? Abide by the policies and procedures set by HFHHMD.

? Implement safe work practices at all times, and take no unnecessary risks. Working in a manner that meets all Health and Safety requirements to ensure a healthy and safe workplace

? Ensure safety hazards are identified, reported, and rectified, staff and volunteers are aware of hazards and wear appropriate PPE, all safety incidents and near-misses are documented, and corrective action is implemented.

? Complete and maintain required training (e.g., WHMIS, AODA, First Aid)

Supervisory

? Oversee staff and volunteers, ensuring all safety and security protocols are followed.

Other

? Knowledgeable about the organization's vision, mission, principles, and organizational philosophy and incorporates these beliefs into everyday work

? Other duties as assigned

Core Competencies:

? Service Excellence

? Communication

? Innovation

? Problem Solving

Requirements

Qualifications, Education, and Experience:

? Post secondary education (diploma/degree) or 2+ years relevant experience, preferably in a non-profit or retail setting

? At least two (2) years previous retail experience

? Knowledge of retail operations, inventory management, and merchandising.

? Familiarity with point-of-sale systems and other retail-related technologies.

? Experience in a volunteer environment and working with volunteers

? Valid Driver's License

Knowledge & Skills

? Strong leadership and interpersonal skills.

? Excellent communication and customer service skills.

? Strong computer skills including demonstrated expertise using Microsoft Office (including Excel, Word, and Outlook) and social media applications

? Collaborative team player

? Ability to adapt to change

? Passion for Habitat for Humanity's mission

Working Conditions:

? Operates primarily within a retail environment, which includes a sales floor, warehouse, and customer service area.

? Standing for extended periods.

? The position may require occasional lifting and carrying of up to 50lbs.

? May involve exposure to various weather conditions when managing outdoor tasks, such as product receiving and pick-ups.

? May require travel to other locations throughout Halton, Mississauga, and Dufferin to participate in training and support the department as deemed necessary.

? Ability to work flexible hours, including weekends and some holidays.

? Ability to bend, squat, climb stairs and lift frequently.

Job Type: Full-time

Pay: From $38,438.00 per year

Day range:

• Monday to Friday
• Weekends as needed

Flexible Language Requirement:

• French not required

Shift:

• 8 hour shift
• Afternoon shift
• Day shift
• Evening shift
• Morning shift

Education:

• Secondary School (preferred)

Experience:

• sales: 1 year (preferred)
• Customer service: 1 year (preferred)

Licence/Certification:

• Serving It Right (preferred)

Work Location: In person