Enterprise Applications Analyst (CRM) (Toronto)

Who we are

We are a group of people who truly care about agriculture, food, and the challenges facing farming. We aim to help farmers with data‑driven decision making to enable nature to feed a growing population. Join our team of expert engineers, agronomists, entomologists, crop researchers, and data scientists who continually conduct research to drive innovation in agriculture. Semios is a market leader in leveraging the internet‑of‑things (IoT) and big data to improve the sustainability and profitability of specialty crops. With 500 million data points reported by our sensors every day, we use big data analytics such as in‑depth pest and disease modeling to empower tree fruit and tree nut growers with decision‑making tools that minimize resources and risks.

Who you are

Motivated by meaningful work, you seek more than a job; you want to work for a dynamic, growing company that solves real‑life problems, such as reducing pesticide use and enabling sustainable global food production. You thrive in a collaborative, mission‑driven environment that tackles challenges like decreasing pesticide use and supporting sustainable food production. You enjoy working across teams, solving technical problems, and shaping scalable system solutions within a growing organization. In this role you will play a key part in building and sustaining a CRM application ecosystem, working closely with stakeholders across sales, service, and operations to ensure high‑quality data, consistent workflows, and seamless integrations between CRM and related systems.

What you will do

• Systems Analysis & Design : Partner with business stakeholders to analyse workflows, gather requirements, and translate them into functional and technical specifications for CRM and integrated systems; maintain accurate documentation including data models, field mappings, process flow, and system architecture across CRM and connected platforms; identify process inefficiencies and opportunities for optimization, including opportunities to leverage platform capabilities and AI‑driven enhancements.
• Configuration & Integration : Configure and enhance CRM, CPQ, Field Services, or relevant modules, supporting end‑to‑end workflows across sales and service teams; design, implement, and maintain integrations between CRM and external applications using APIs, middleware, and automation platforms to ensure reliable, timely data synchronization; build scalable automation using workflows, low‑code tools, and targeted customizations for complex logic that cannot be handled through configuration alone; administer security and access controls—including roles, profiles, permission sets, sharing rules, and login/security policies—to maintain appropriate access and strong data governance; manage platform components such as validation rules, approval processes, metadata changes, and page layouts to ensure accurate, consistent, and user‑friendly system behavior.
• Data Management, Reporting & Analytics : Support data management activities including data migration, cleansing, validation, and reconciliation across CRM and integrated systems; build and maintain reports and dashboards to provide visibility into KPIs for sales, service, and operations; write and run SQL (or equivalent) queries to validate data, troubleshoot issues, and support integration troubleshooting; collaborate with analytics teams to align on data governance, reporting standards, and dashboards used across the organization.
• Testing, Support & Continuous Improvement : Lead and coordinate user acceptance testing (UAT), regression testing, and release validation for CRM changes and cross‑system updates; provide day‑to‑day CRM and application support, diagnosing root causes, resolving issues, and coordinating with vendors or internal technical teams as needed; contribute to change management with release notes, documentation, training materials, and communication plans.
• Stakeholder Engagement & Governance : Build strong relationships across sales, operations, customer success, and technical teams; clearly translate technical concepts into actionable recommendations for non‑technical stakeholders; ensure alignment with enterprise CRM standards, data governance requirements, and best practices.

Requirements

• 5‑7 years of hands‑on CRM and enterprise applications implementation experience, including configuration, reporting, workflow management, and ongoing system support.
• Experience with integrations, including designing or supporting APIs, middleware, multi‑system data flows, workflow automation, and troubleshooting synchronization issues.
• Familiarity with security and access management (roles, profiles, permission sets, sharing rules, login/security policies).
• Ability to make customizations or scripting logic to support automation or troubleshoot integrations.
• Proficiency in Reports/Dashboards and SQL or equivalent querying tools.
• Strong experience with data management, data validation, and data reconciliation across CRM and connected systems.
• Experience designing business workflows, mapping processes, and documenting functional/technical requirements.
• Excellent troubleshooting, problem‑solving, and stakeholder engagement skills.
• Ability to work independently in a fast‑paced, evolving environment with strong attention to detail.
• Technically curious, analytical, and adaptable, with a drive to continuously improve systems and processes.

Nice to Have

• CRM and CPQ certifications.
• Experience with Quote‑to‑Cash, lead‑to‑order, service workflows, or subscription‑based business models.
• Exposure to cloud platforms and data warehouses (Azure, GCP, AWS).
• Experience applying automation and AI within enterprise systems.
• Agile project management methodology experience.
• Experience scaling enterprise systems within high‑growth, mid‑sized organizations.

Salary Range

$110,000 to $130,000 per year.

Location

This role is open to candidates based in Vancouver, BC (hybrid work model), or remote within Canada. Remote employees are expected to work primarily within Pacific Time (PST) business hours, with occasional flexibility for later hours to coordinate with the Perth, Australia region.

Benefits

• Purposeful Work: Sleep better knowing you are making the world a better place through more sustainable food production.
• Our People: Work with a team that values fun, laughter, and each other in a collaborative and casual work environment.
• Recharge and Refresh: Benefit from a generous vacation policy and an annual year‑end winter break.
• Give Back: Take advantage of dedicated volunteer days to support causes you care about.
• Work Flexibly: Enjoy hybrid working options for employees near our offices, emphasizing work‑life balance.
• Prioritize Your Well‑Being: Access comprehensive health plans designed to support your physical and mental health.
• Save for Tomorrow: Take advantage of our Group RRSP program with company matching.
• Stay Energized: Enjoy well‑stocked snack options in our offices and regular team outings to build connections and have fun.

EEO Statement

We know that our differences often can bring about innovation, excellence and meaningful work—therefore, people from all backgrounds are encouraged to apply to our positions. We believe that different perspectives and backgrounds are what make a company flourish, and we welcome everyone.