Benefits Administration Specialist

Our Story & Purpose:  

We’re Vancity, a member-owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net-zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.  

As the largest private sector Living Wage Employer in Canada, we’re proud to be consistently recognized as one of the country’s Top Employers. If you’re ready to join our team of 2,700 diverse individuals, access competitive rewards and benefits, and be part of a greater movement - apply today! 

Your Role in Supporting Our Members:  

As a  Benefits Administration Specialist , you will Augusbe responsible for the administration, coordination, and ongoing management of disability programs, employee leaves of absence, benefits continuation, and return-to-work activities. You will play a critical role in supporting consistent, compassionate, and well-controlled employee experience while ensuring that leave and benefits programs are administered accurately, confidentially, and in alignment with organizational policies, collective agreements, benefit plan provisions, and legislative requirements. This role requires a highly organized and detail-oriented professional with strong administrative expertise, exceptional communication skills, and the ability to manage sensitive and confidential information with care and discretion.  

This is  a Full-time, Permanent role based at our  Vancity head office and will report directly to the  Manager, Health Benefits & Wellbeing.  While this position provides a hybrid work arrangement, you will be expected to be on-site for events and business demands.  

How You'll Make an Impact:  

• Coordinating administrative activities related to short-term disability, long-term disability, medical leaves, accommodations, and return-to-work programs  

• Maintaining accurate records, claim documentation, approvals, correspondence, and disability-related information within HR systems  

• Administering and coordinating a broad range of employee leave programs including maternity, parental, compassionate care, bereavement, workplace injury, jury duty, and personal leaves  

• Managing benefits continuation, suspension, reinstatement, enrolment changes, premium adjustments, and employee communications for employees on leave  

• Coordinating leave documentation, approvals, system workflows, status changes, extensions, and return-to-work activities  

• Preparing employee communications, leave packages, authorization forms, reminders, and follow-up requests  

• Supporting payroll, pension, deductions, benefit premium administration, and year-end reporting requirements related to employee leaves  

• Partnering with managers, Payroll, Workforce Administration, Retirement, disability adjudicators, and benefit providers to support employee needs  

• Monitoring accommodation and return-to-work plans and coordinating updates, follow-ups, and benefit reinstatement activities  

• Identifying opportunities to improve leave administration processes, streamline workflows, and enhance the employee and manager experience  

What You’ll Bring to the Team:  

• Diploma or degree in Human Resources, Business Administration, Occupational Health, Disability Management, or a related discipline  

• Minimum 3-5 years of experience administering disability programs, employee leaves of absence, benefits, payroll coordination, or related HR operations  

• Experience working with short-term disability, long-term disability, return-to-work processes, and employee leave programs  

• Strong understanding of employee benefits administration, pension programs, collective agreements, and employment legislation  

• Experience working with HR information systems, benefits administration platforms, and payroll processes  

• Exceptional organizational skills with the ability to manage multiple cases, timelines, and competing priorities  

• Strong attention to detail and ability to maintain accurate records in a confidential environment  

• Excellent communication and customer service skills with the ability to support employees, managers, and stakeholders with empathy and professionalism  

Extra Skills That Set You Apart:  

• Certified Human Resources Professional (CPHR) designation or progress toward certification  

• Experience working in a unionized environment or large complex organization  

• Knowledge of disability management, workplace accommodation practices, and benefits carrier administration platforms  

You’ll Thrive Here If You Are:  

• Compassionate – You approach sensitive employee situations with empathy, professionalism, and respect.  

• Detail-Oriented – You maintain accuracy while managing complex leave, benefits, and disability administration processes.  

• Organized – You effectively manage multiple priorities, deadlines, and ongoing case administration activities.  

• Collaborative – You build strong relationships with employees, managers, Payroll, and external partners to achieve positive outcomes.  

• Continuous Improvement Focused – You proactively identify opportunities to enhance processes and improve the employee experience.  

We value lived experience, so if you are interested in this role, we encourage you to apply even if you feel your skills don't perfectly align with those listed.  

What You’ll Earn:  

This role offers a salary range of $53,500 to $71,500 per annum . The base pay offered may vary depending on factors such as relevant qualifications, skills, previous experience, and internal equity. As part of our total rewards package, employees may also be eligible for our annual incentive program, subject to program eligibility requirements.  

Why You’ll Love Working Here:  

A career at Vancity is more than just a job, you’re joining a tradition of change-makers who are creating lasting change for our communities. Beyond base pay, we offer a comprehensive total rewards package to ensure our employees are empowered to thrive:  

• Living Wage Employer : We’re the largest private-sector Living Wage Employer in Canada and consistently ranked among Canada’s Top Employers  

• Customizable Benefits : Permanent employees receive flexible benefit packages that can be tailored annually to meet evolving needs  

• Generous Vacation : New employees start with 3-4 weeks of vacation per year, with additional days earned over time  

• Extra Stat Holidays : In addition to BC’s 11 statutory holidays, we offer 2 extra days, plus care days for personal or family illness  

• Immediate Health Coverage : Health and dental benefits begin on your hire date, with three levels of coverage to choose from  

• Defined Benefit Pension : Our retirement plan provides a guaranteed income for life, recognizing that retirement looks different for everyone  

Vancity Talent Programs:  

Vancity supports an inclusive hiring process for candidates who self-identify as Indigenous, Black, or Trans. With special permission from the BC Human Rights Commissioner, this initiative provides access to career development opportunities, prioritized job screening, and feedback. Any information you choose to share will be stored securely and used only for recruitment and career development connected to this initiative, in line with the BC Personal Information Protection Act (PIPA). For details, please see our dedicated Talent Programs job posting.  

This role is an open vacancy, and our hiring process is grounded in fairness, transparency, and inclusion. We are committed to an inclusive, barrier-free and accessible recruitment experience for all candidates. If you require any accommodations or support at any stage of the recruitment process, including the application stage, we encourage you to let us know. We’re here to work with you to ensure your needs are met promptly and effectively. All requests will be handled with the utmost respect and confidentiality, so you can participate fully in the process.