Senior Manager, IT Support
$110k - $125k per yearSwoon
Overview
Hybrid (4 days/week in office)
What You’ll Do
- Lead & Oversee Platform Operations – Ensure Oracle AML batches run smoothly, SLAs are met, and issues are quickly resolved.
- Optimize & Automate – Drive automation of manual tasks, improve processes, and re-engineer Oracle batches in partnership with engineering teams.
- Incident Management – Manage bridges during system incidents, coordinate responses, and ensure effective resolutions.
- Documentation & Testing – Keep DR documentation current, plan and execute disaster recovery tests, and maintain runbooks.
- Strategic Delivery – Plan and oversee infrastructure patches, environment changes, and production improvements.
- Collaboration & Mentorship – Act as the EST point of contact for global vendor teams, mentor support staff, and promote best practices.
- Performance Tracking – Report weekly KPIs, status updates, and manage backlogs for ongoing improvements.
- Culture Building – Foster innovation, accountability, and process excellence across distributed teams.
What You Bring
We’re looking for a senior professional who thrives at the intersection of technology leadership and financial systems expertise . You’ll stand out if you bring:
- A university degree in technology, engineering, or a related field.
- 12+ years of enterprise-scale production support experience, ideally in financial services.
- Deep knowledge of Oracle OFSAA, FCCM, Mantas, ODI, OAS, DIH and batch processing environments.
- Strong experience with Oracle databases and troubleshooting complex batch processes.
- A proven track record of leading global, distributed teams with excellent people management skills.
- People management will be involved in this role
- The ability to build strong partnerships across business and technology stakeholders.
- Knowledge of financial markets and regulatory compliance , with the ability to apply analytics for business value.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Information Technology
Industries
- Staffing and Recruiting
Location: Toronto, Ontario, Canada
Salary: CA$110,000.00–CA$125,000.00
#J-18808-LjbffrVacancy posted 3 days ago
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