Senior IT Project Manager- Retail-Point of Sale. (Temporary)

Position Description:

Duration: Temporary role for 10 months with the possibility of extension
Location: Toronto or Montreal

We are seeking an experienced Senior IT Project Manager with strong expertise in Retail Technology Point of Sale (POS) implementations and enterprise transformation initiatives. The ideal candidate should have a proven track record managing complex retail technology programs involving POS platforms (software upgrades) store systems integrations operational processes and cross-functional teams.


The successful candidate will be responsible for leading end-to-end delivery managing scope timelines risks resources executive communications and stakeholder expectations across business and technology teams.


Experience with Radiant POS / NCR Radiant platform environments is highly preferred including implementations upgrades integrations store rollouts and/or operational support initiatives
The Project Manager will be responsible for managing all aspects of project lifecycle from inception to implementation and project closure. The Project Manager will ensure the objectives and goals are met and the commitments on budget quality scope and schedule are achieved following the standard project management practices. The Project Manager is also responsible for ensuring that the efforts of the various internal functional areas and external service providers and customers are integrated in the best interest of the project by promoting and enforcing the Clients Project Management methodology. The Project Manager is able to facilitate communication with all stakeholders efficiently and effectively. The Project Manager directs manages and coordinates team partners including technology resources user groups internal and external consultants contractors as well as vendors. From a client perspective the project manager will need to work closely with the client and manage client expectations effectively.

Your future duties and responsibilities:

Project Delivery & Leadership
Lead complex enterprise IT projects from initiation through implementation and stabilization.
Own project planning execution governance delivery timelines and outcomes.
Drive project activities across technology business operations vendors and third-party partners.
Ensure projects are delivered on time within scope and aligned with business objectives.


Scope & Change Management
Define and manage project scope objectives deliverables assumptions and constraints.
Establish effective change control processes to manage scope changes.
Identify impacts of business requirements technology changes and operational needs.
Prevent scope creep while ensuring business priorities are addressed.


Risk Issue & Dependency Management
Maintain and manage RAID logs (Risks Assumptions Issues Dependencies).
Identify project risks proactively and develop mitigation strategies.
Escalate critical risks and blockers to leadership with recommended solutions.
Drive issue resolution across technical and business teams


Resource & Team Coordination
o Coordinate cross-functional teams including:
Application teams
POS support teams
Store operations
Business stakeholders
Vendors and implementation partners
Manage resource allocation capacity planning and delivery commitments.
Foster collaboration and accountability across project teams.


Retail POS / Radiant Platform Experience
Lead or support initiatives involving retail POS ecosystems and modernization programs including:
Store technology deployments
POS upgrades and migrations
Hardware/software rollouts
Payment integrations
Store operations technology
Reporting and analytics solutions
Loyalty and customer experience capabilities
Experience working with **Radiant POS / NCR Radiant environments** including store systems back-office operations integrations and enterprise retail deployments is preferred.
Partner with technical teams to manage integrations between POS ERP payment systems inventory and other retail applications.

Stakeholder & Executive Management
Build strong relationships with business leaders and IT stakeholders vendors and operational teams.
Provide executive-level reporting to senior leadership including:
Project status
Milestones
Budget updates
Risks/issues
Decision points
Delivery forecasts
Facilitate steering committee meetings and leadership updates.


Communication & Collaboration
Act as the bridge between technical teams and business stakeholders.
Translate complex technical concepts into business-friendly communication.
Promote teamwork and continuous improvement.

Required qualifications to be successful in this role:

Minimum of 8 years of experience managing IT projects/programs.
5 years or more of extensive experience delivering retail technology or POS implementations
Strong understanding of retail store operations and customer-facing technology.
Experience managing large-scale deployments across multiple locations/stores.
Hands-on experience with:
Scope management
Risk management
RAID management
Resource coordination
Vendor management
Executive reporting
Stakeholder management
Proven ability to manage multiple priorities in a fast-paced environment.
Strong leadership organization and problem-solving skills.
Excellent written and verbal communication skills.
Good knowledge and understanding of people change management is required
Knowledge of the Software Development Life Cycle (SDLC)
Sound technical acumen with demonstrated agility in learning and ability to quickly become comfortable with unfamiliar technologies.


Soft Skills
Strong communication skills To help manage client expectations effectively in ever changing technology landscape
Leadership Project managers must demonstrate strong leadership skills to inspire and motivate the teams
Excellent relationship management and consulting skills - This results in an ability to earn the trust of sponsors and key stakeholders mobilize and motivate teams set direction and approach resolve conflict execute with limited information and ambiguity
Excellent vendor management stakeholder management and influencing skills
Excellent risk management and negotiation skills
Ability to navigate a matrix organization effectively
Excellent presentation written and verbal communication skills which bring clarity and precision at various decision-making meetings
Solid problem-solving and critical-thinking skills

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level geographic market experience and training and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $70000$120000. This role is an existing vacancy.

#LI-AB19

Skills:

• Microsoft Project

What you can expect from us:

Together as owners lets turn meaningful insights into action.

Life at CGI is rooted in ownership teamwork respect and belonging. Here youll reach your full potential because


You are invited to be an owner from day 1 as we work together to bring our Dream to life. Thats why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our companys strategy and direction.

Your work creates value. Youll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas embrace new opportunities and benefit from expansive industry and technology expertise.

Youll shape your career by joining a company built to grow and last. Youll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer being able to perform your best during the recruitment process is important to us. If you require an accommodation please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our teamone of the largest IT and business consulting services firms in the world.

Required Experience:

Senior IC