Project Manager Non IT
$52 per hourTemporary
Our client, a Top 5 Bank in Canada is looking to hire a Project Manager Non-IT to their team for an initial 12 months of contract with a high possibility of extension/conversion. This role is currently hybrid, 2-3 days a week in office in Toronto.
Responsibilities Include:
- Lead the execution of strategic sales-related projects for the Canadian Contact Centre, ensuring successful delivery on time, scope, and budget.
- Develop and manage project documentation, including business cases, project charters, schedules, budgets, and communication plans.
- Coordinate workstreams, establish clear roles through RACIs, and manage governance with senior stakeholders and steering committees.
- Collaborate with internal clients to define and document business requirements, ensuring alignment with desired outcomes.
- Oversee project execution by tracking dependencies, milestones, and activities, and proactively addressing risks and issues.
- Prepare and present executive-level project updates, including status reports, dashboards, and presentations to senior management.
- Lead project team members, maintaining motivation and productivity while managing financial activities such as budgets, forecasts, and accruals.
- 7-10+ years of experience as a Project Manager with Agile environment experience running sprints
- 7+ years of hands-on experience in MS Office suite and project/process design and administration tools (e.g. Visio, MS project)
- 2-3 years of experience managing stakeholder complex projects in a fast-paced, dynamic work environment.
- 2-3 years of experience working on Contact Centre strategies, operations, Voice & Non-Voice channels, technologies, and industry trends.
- 5+ of Business background in financial services with strong knowledge of retail banking products (loans, mortgages, lines of credit, card cards), sales processes, and distribution channels
- Spanish fluency is mandatory as they will be working on a project with our international countries.
- PMP and/or Scrum Designation mandatory.
- Knowledge of Scotiabank's standard project processes in an asset.
Vacancy posted more than 2 months ago
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