Program Assistant, Meals on Wheels - Full-time

Position at VON Canada (Ontario)

Requisition Details:

Employment Status: Regular, Full-time (1.0 FTE)
Program Name: Meals on Wheels
Number of Hours Bi-Weekly: 75
Work Schedule: Days
Union/Bargaining Unit: OPSEU
On Call: No 
Existing Vacancy: Yes - we're currently hiring candidates for an existing vacancy in this position.

Job Summary:

The Program Assistant will perform administrative tasks with a high degree of accuracy. Tasks involve but are not limited to scheduling clients and volunteers, telephone support, records/file management, collecting/processing data, photocopying, supporting Meals on Wheels depot locations and delivering meals to seniors in the community. The Program Assistant reports to the Manager, Home & Community Care and works collaboratively with all members of the CSS team. In addition the Program Assistant works closely with the Meals on Wheels team to ensure exceptional customer service to VON clients and volunteers.

Responsibilities: 

• Responsible for daily functions associated with the Meals on Wheels program including but not limited to scheduling of Meals on Wheels volunteers and clients
• Verifying client meal/volunteer mileage reports, on-boarding new clients and supporting calls from clients using exceptional customer service
• Responsible for preparing hot and frozen meal orders (daily and weekly projections)
• Filing and record management
• Works as a member of the Administrative team to support front reception role
• Supports Meals on Wheels volunteer depot sites
• Additional data entry as required
• Other duties as assigned

Qualifications: 

• Office Administration Diploma from a post secondary institution required plus a minimum of 3 years in an administrative office setting
• Proficiency in Microsoft office suite programs and working knowledge of the client/staff data base system- Procura
• Demonstrates professional manner and works collaboratively with colleagues, clients, families and community partners
• Ability to work independently and as part of a multidisciplinary team. Excellent oral/written communication, interpersonal and organizational skills.
• Ability to follow direction and maintain confidentiality. Must possess scheduling and verification experience
• Other Relevant Information: Must possess a valid driver's license, have access to a reliable vehicle and have appropriate level of insurance
• A current and original copy of a satisfactory Criminal Records Check is required upon the start of your employment
• A Vulnerable Sector Search and/or Child Abuse Registry Check may be required
• Ability to speak French is an asset in French Designated areas
• The use of Personal Protective Equipment (PPE) may be required
• A valid driver’s license and access to a reliable vehicle is required

Working conditions and physical demands: This role requires a detail-oriented approach in a dynamic environment, with physical activity including lifting, carrying (using proper techniques), bending, reaching, kneeling, and other movements that emphasize good body mechanics. Individuals in the role are required to walk, sit, stand, and climb stairs throughout the day, with some tasks requiring fine hand movements.

Attention Current Employees (Internal Applicants): If you are applying to a unionized position and you are a member of its bargaining unit, please be aware that this posting may remain open beyond the deadline if there are not enough applicants to fill the position(s).  If the posting remains open after the initial deadline, VON may close the posting at its’ discretion or a rolling deadline equivalent to the posting period specified in your Collective Agreement will be deemed, and each successive period will be treated as a separate posting for purposes of comparing seniority between candidates. 

VON Canada is committed to meeting the needs of persons with disabilities and to providing accessibility accommodations for candidates who require them. If you are in need of accessibility support, please visit our website at for further details.

VON Canada is committed to embracing and celebrating equity, diversity, and inclusion (EDI) as fundamental to living out our values of Respect, Compassion, and Excellence in all that we do.