Lab Administrator

Lab Administrator

Merivale Vision Care
Full-Time

Support Patient Care. Elevate the Experience. Join Our Team.

At Merivale Vision Care, we are committed to delivering exceptional patient care through a combination of advanced eye care technology and a welcoming, patient-focused experience. As our clinic continues to grow, we are looking for a motivated and detail-oriented Lab Administrator to join our team.

This role is ideal for someone who enjoys working directly with patients, has an interest in eye health, and thrives in a fast-paced clinical environment. You will play a key role in supporting our doctors and ensuring patients receive a seamless experience throughout their visit. While there will be opportunities to assist with eyewear selection and dispensing, the primary focus of this position is pre-testing, diagnostics, and supporting the overall flow of the clinic.

Key Responsibilities

• Order lenses from various optical laboratories and monitor order progress
• Manage frame orders for patients and maintain accurate inventory records
• Enter new frames into inventory and assist with stock management
• Respond to patient inquiries via phone and email regarding order status, delays, and updates
• Monitor laboratory communications and proactively manage order delays
• Communicate with patients regarding expected timelines and order updates
• Perform regular order audits and status checks to identify overdue jobs
• Coordinate patient follow-up for completed or delayed orders
• Enter, reconcile, and maintain lens invoices and billing records
• Coordinate with satellite clinic locations to ensure efficient turnaround times and clear communication regarding eyewear orders
• Assist with frame purchasing and inventory management
• Complete end-of-month inventory reconciliation and reporting

Edging & Production

• Operate and maintain lens edging and finishing equipment
• Fabricate prescription and non-prescription lenses according to frame specifications
• Shape, bevel, polish, and finish lenses while maintaining quality standards
• Read and interpret lens orders accurately
• Verify lens fit, optical centration, and prescription accuracy
• Perform safety bevels, slotting, and other finishing procedures as required
• Conduct quality inspections to identify defects and ensure completed eyewear meets clinic standards
• Document production work and maintain accurate records

What We're Looking For

• Exceptional attention to detail and organizational skills
• Strong communication and customer service abilities
• Mechanical aptitude and comfort working with precision equipment
• Excellent hand-eye coordination and problem-solving skills
• Ability to manage multiple priorities in a fast-paced environment
• Basic understanding of optical prescriptions, lens materials, coatings, and frame construction
• Experience in an optical laboratory, manufacturing environment, or optical clinic is considered an asset
• Certification in optical dispensing, opticianry, or optical laboratory technology is considered an asset

What We Offer

• Competitive compensation based on experience
• Comprehensive training and ongoing development opportunities
• Supportive and collaborative team environment
• Opportunity to develop both technical and administrative skills within the optical industry
• Long-term career growth within a growing organization

Schedule

• Monday to Friday
• Alternating shifts between 9:00 AM – 5:00 PM, 10:00 AM – 6:00 PM, and 11:00 AM – 7:00 PM

Compensation

$19.00 – $23.00 per hour

Previous optical or clinical experience is an asset, but we are happy to train the right candidate who is passionate about patient care and eager to learn.

If you would like to learn more about our clinic, visit Merivale Vision Care or check out our Instagram @eyeseeyow . We look forward to hearing from you!