Account Leader (Manager)

Job Responsibility:

Enter the Game!

Activate is a technology company known for creating Canada's first full-scale interactive gaming experience. We are looking to expand our Corporate Development team with the addition of an Account Leader. The Account Leader is essential for managing relationships with our Franchise and Licensed Partners, ensuring that their onboarding experience and day-to-day account needs are addressed with urgency and efficiency. The successful candidate will play a key role in collaborating with department heads to manage the onboarding of new partners, fostering strong client engagement, and understanding our products and services. This is a full-time, permanent role.

The Duties and Responsibilities:

Client Account Management

• Lead the relationship management efforts, providing strategic guidance and handling escalations to ensure an exceptional client experience.
• Act as the primary contact and work closely with franchise partners and licensees to effectively manage their accounts, ensuring all requirements are addressed promptly and efficiently.
• Oversee the onboarding process and identify opportunities to enhance partner satisfaction and service delivery.
• Maintain a comprehensive understanding of our product suite and services to support partner needs effectively.

Business and Operational Planning

• Analyze operational data, including past trends, costs, and revenue projections, to support informed decision-making.
• Anticipate market trends and contribute to the development of innovative strategies to drive sales and business growth.

Project Management

• Provide leadership for major projects that align with the business needs of our partners.
• Coordinate with stakeholders and department leads to ensure a successful and smooth onboarding process.
• Manage communication flow and address any knowledge gaps during the pre-build stages to ensure project success.

The Qualifications:

• 3-5 years in account management, with a strong emphasis on client interaction and relationship building.
• Proven knowledge and experience in managing projects and coordinating with multiple stakeholders.
• A strong focus on sales with excellent skills in building and maintaining customer relationships.
• Highly organized with a keen attention to detail.
• Proficient in Microsoft Office, G Suite, and adaptable to new software platforms.

The Perks:

• Competitive salary
• Benefits package
• Paid time off
• Casual dress
• Employee discount
• On-site parking

About Activate:

Taking entertainment into the future by fusing technology and physical activity together to create live-action gaming experiences, Activate is a technology company building interactive gaming facilities with locations across Canada and the US. For more information about Activate, please visit or check us out on Instagram - @activategames/Facebook @activategames.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact View email address on ca.edajobs.com which is an email monitored for this purpose.

We thank all applicants for their interest, however, only those candidates selected for interviews will be contacted.