Inside Account Manager

Company Description

Westlund, A division of Emco was founded in Edmonton in 1963 and acquired by EMCO Corporation in 1986. We have grown from our strong mining and industrial roots, now serving our clients from over 28 dedicated Westlund locations and leveraging the network of over 300 EMCO distribution locations across Canada.

With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry. We provide quality and cutting-edge products that help support residential, commercial and infrastructure initiatives across Canada.

At Westlund a division of Emco Corporation, we are looking for an addition to our team with a person who is programmed to overachieve, never accepting the status quo, who will strive to change the way business is done, someone who will tackle dire dilemmas, pioneering solutions with confidence. You will have the ability to act with ingenuity and be a gamechanger as you strive for new win's every day.

We offer a fun, fast-paced and dynamic workplace. We work as a team, share core values, and support each other’s growth and development. As our teammate, you will have the opportunity to continually develop your skills through ongoing training, have the opportunity to be innovative and try new things, and work alongside passionate colleagues with diverse backgrounds and experiences. We are a team of enthusiastic individuals who are dedicated to meeting and exceeding the needs of the customers we serve.

Job Description

As an Inside Account Manager, you will be responsible for interacting with customers primarily over the phone and by email. You will provide excellent customer service to generate and close sales and meet or exceed sales and gross profit targets to increase profit sharing while building long lasting loyal customer relationships.

Additional duties will include:

• Process sales orders and turn quotations into orders through customer interactions, primarily over the phone
• Maintain relationships with established key accounts and ensure that their requests are being met
• Use interpersonal skills to strengthen relationships with existing customers and increase market share
• Act as a project manager (as needed) for large projects, which includes keeping detailed records of lead times and communicating lead time updates to the customer
• Follow all Health and Safety rules and legislation while performing job functions
• Load and unload trucks, operate forklift and other material handling equipment
• Receiving and Material handling equipment and programs
• Help support the warehouse in picking, packing, and shipping for customer orders, and preparing the shipping documentation during peak hours. 
• Assist teammates in servicing customers at the counter
• Prospect and develop new customers using outbound calling campaigns
• Meet or exceed the Profit Centre’s gross profit and sales targets
• Assist counter sales during peak hours and continue to drive business through face-to-face customer interactions
• Investigate and resolve customer issues such as pricing deductions and product returns
• Expedite customer material with vendors when required
• Follow up with customers on quotes and outstanding orders
• Support the Outside Sales with customer orders and issues
• Be an integral part of the team supporting all activities that occur at the Profit Centre
• Communicate to the Profit Centre Manager and Credit Department any changes in a customer’s business that might cause a credit risk
• Perform other tasks as requested by the Profit Centre Manager

Qualifications

• College and/or University degree
• A minimum of 1 year of experience in customer service or inside sales/contractor experience preferred
• Proficient in the use of Microsoft Office software
• Outstanding customer service and telephone skills
• Ability to prospect new customers and increase sales with existing accounts
• Possess a high level of attention to detail and strong organizational abilities; must be able to multitask and balance many different deadlines
• Strong written and verbal communication skills to build and maintain strong working relationships with customers, vendors, and teammates
• Ability to identify customer requirements and provide profitable solutions and close the sale
• Able to learn and operate the applicable software system used to process orders
• Intermediate math skills

Preferred Skills:

• Previous experience with or knowledge of industrial valves, actuation, pipe and fittings.
• Experience learning new ERP programs

Additional Information

Why Join Our Team?

Westlund, a division of EMCO Corporation is one of Canada’s largest integrated wholesale distributors of plumbing, HVAC, waterworks, and industrial products for the construction industry. We have endless opportunities for you to grow and develop in your career and a culture that prides itself in supporting you every step of the way!

In addition, we will offer you:

• Great mentors and on-the-job training
• Growth potential with competitive salary, benefits, and profit sharing
• A career with a solid, stable company with strong core values
• Participation in our pension plan with employer contributions
• Work-life balance and flex time

EMCO is an equal opportunity employer and is committed to maintaining a discrimination, harassment, and barrier free workplace where all employees can contribute to their fullest potential. EMCO is committed to diversity, equity, and inclusion in our workplaces. All employment decisions are based on business needs, job requirements and individual qualifications, without regard to race, colour, creed, place of origin, sex, sexual orientation, gender, gender identity, gender expression, religion, family or parental status, or any other characteristic protected by the law. We welcome applications from all minority group members, women, Aboriginal persons, persons with disabilities, members of sexual minority groups, neurodiversity, and others who may contribute to the further diversification of ideas.