Junior Account Manager

G.W. Seier founded Vita Health Products in Winnipeg, Manitoba in 1936. Since then, the company has grown from a small mail-order operation selling herbs and patented medicines into one of Canada’s foremost suppliers of over the counter (OTC) pharmaceutical products and natural health products.

Based in Winnipeg – the geographic centre of Canada – and located in the St. Boniface industrial park, IVC Vita Health Products is a vertically integrated manufacturer, marketer, and distributor of a broad line of high-quality, nutritional supplements, and over the counter medications throughout Canada, with over 260,000 square feet of manufacturing, packaging, and distribution facilities.

IVC Vita Health has a long and proven track record of success and continues to demonstrate strong results with consistent growth. IVC Vita Health is part of the IVC Nutrition Corporation of Companies.

At IVC Vita Health understand the importance of a comprehensive benefits package to attract and retain top talent. Our offerings include:

• Competitive salary and performance-based annual bonuses.


• Company paid health, dental, and vision insurance.


• Retirement savings plan with employer matching.


• 7 Paid Personal Leave Days per year.


• Professional development opportunities and tuition reimbursement.


• Employee assistance programs for mental health and well-being.


• Company-sponsored social events and team-building activities.

Join us at IVC Vita Health and be part of a team that values your contributions and invests in your success. We are committed to creating a workplace where diversity is celebrated, and every team member can thrive both personally and professionally.

Our Vision: The Canadian partner driving self-care innovation to enrich health.

Job Summary:

Under the direction of the Senior Manager, Customer Care & Key Account Manager, the Junior Account Manager is responsible for managing and tracking account activities for an assigned portfolio, including the coordination of product launches, redesigns, discontinuations, and promotional activities. This role ensures smooth execution of account initiatives while supporting cross-functional collaboration to meet customer and business requirements.

Responsibilities:

• Implement and manage new product launches, including item setup, artwork development, forecasting, and initial product shipment; proactively identify potential issues and collaborate with customers and internal departments to resolve them.


• Maintain all necessary documentation and records, ensuring internal and external approvals are in place when required.


• Manage artwork redesigns and product reformulations; identify potential issues and coordinate resolutions with customers and internal teams.


• Track product runouts and potential write-off costs; prepare required documentation for product discontinuations.


• Coordinate promotional activities, including determining appropriate sizing of promotional vehicles and product availability; identify potential issues and work with customers and internal departments to resolve them.


• Supply accounts with relevant documentation and information as applicable.


• Ensure timely flow of information between Key Account Management and internal departments to facilitate prompt and effective issue resolution.


• Respond to product inquiries and complaints, including adverse event reports, ensuring all details are accurately recorded and forwarded for processing according to SOP M-601.


• Support smaller accounts with oversight from the supervisor and guidance from senior Account Managers.


• Perform additional Customer Service, Account Management, or Graphics Coordinator functions as needed.

Qualifications & Experience Required:

• 2–3 years of experience in project management, sales/marketing administration, or a related field.

Education, Certification, Licenses & Registration:

• Diploma or degree in Commerce, Marketing, Business Administration or equivalent experience

Skills:

• Strong organizational, follow-up, and problem-solving abilities.


• Proven ability to manage multiple deadlines and deliver results.


• Effective communication skills with the ability to quickly establish trust and rapport across departments.


• Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).


• Fluency in French is considered an asset.

Physical Demands:

• Prolonged periods of sitting at a desk and working on a computer


• Frequent use of hands and fingers for typing, handling documents and operating office equipment


• Ability to lift and carry office supplies, files or small packages up to approximately 20 lbs (9kg)


• Occasional standing, walking, bending or reaching


• Visual acuity required for reading printed materials and viewing a computer screen


• Ability to communicate clearly in person, over the phone and in writing.

At IVC Vita Health, we are dedicated to building a workplace that is diverse, equitable, and inclusive. We believe our greatest strength comes from embracing different perspectives, backgrounds, and experiences. Our goal is to create an environment where every individual feels respected, valued, and empowered to thrive.

We welcome applicants from all walks of life, including—but not limited to—women, Indigenous peoples, racialized individuals, persons with disabilities, and members of the LGBTQ+ community.

We are committed to fair and inclusive hiring practices and strive to foster a culture where all employees have the opportunity to reach their full potential. If you require accommodation during the recruitment process, please let us know, and we will do our best to support your needs.

Please note: This job description is intended to outline the general nature and key responsibilities of the role. It is not a comprehensive list of duties. Management reserves the right to assign or reassign responsibilities as needed to meet operational requirements.