Aurora Finance Customer & Systems Supp. Rep. - OA4 (AESES)

Financial Systems

Financial Services

Position number: 22615

Date posted: July 24, 2026

Job details

Aurora Finance Customer & Systems Supp. Rep. - OA4 (AESES)

Existing (Budget Funded)

Yes

No

35 Hours/week (Monday to Friday, 8:30 am to 4:30 pm)

$24.69 to $33.63 per hour ($44,935.80 to $61,206.60 per annum)

Appointment Dates

September 21, 2026 to December 21, 2027

840 hours worked

For more information please contact: Kristine Ward, Manager, Financial Systems - ***email_hidden***

Qualifications

MINIMUM FORMAL EDUCATION/TRAINING

• Completion of a formal training program in a related discipline from a recognized institution is required.

EXPERIENCE

• Three years' experience working in a customer service and system support environment is required with proven experience working in a complex environment is required.
• Knowledge of accounting, system related processes, and working in a higher education environment are assets.
• An acceptable equivalent combination of education and experience may be considered.

SKILLS AND ABILITIES

• Skill in the use of a personal computer and the advanced features of Microsoft products (Excel, Word, Outlook, SharePoint) is required.
• Strong communication, keyboarding and organizational skills required.
• Experience developing documentation for internal procedures and client instructions is required.
• Ability to communicate effectively and efficiently with all levels of staff, students and public in a diplomatic, firm but tactful manner, and maintaining good relations with other University departments is required.
• Ability to adapt to an ever-changing environment and promote change in departments is required.
• Demonstrated ability to provide excellent customer service is required.
• Ability to analyze problems, assess user requests and find solutions is required.
• Satisfactory work record, including satisfactory attendance and punctuality, is required.

OTHER JOB-RELATED QUALIFICATIONS THAT MAY BE PREFERRED

• Professional appearance is required.
• Understanding of accounting procedures and system related processes would be an asset.
• Knowledge of University financial systems, processes and policies would be an asset.

Key responsibilities

• Manages access and security for all levels of users for the University financial systems. (Banner, Concur, CORE, EPIC, FAST and UMPlan).
• Manages additions and updates to the chart of accounts used for the accounting structure at the University to address both transaction and reporting requirements.
• Maintains and updates financial authority data.
• Manages filing system for all security access, chart of accounts and financial authority additions and changes.
• Maintains and updates internal process documentation.
• Provides customer service to University clients to effectively use the financial systems
• Assists clients to resolve problems and maintains problem logs, evaluates trends, and documents resolutions to support the development of training and support needs.
• Works with team members to gather information from faculties and units to assist with the development of new training content and documentation.
• Other duties as assigned.

Additional information

The University of Manitoba is committed to the principles of equity, diversity & inclusion and to promoting opportunities in hiring, promotion and tenure (where applicable) for systemically marginalized groups who have been excluded from full participation at the University and the larger community including Indigenous Peoples, women, racialized persons, persons with disabilities and those who identify as 2SLGBTQIA+ (Two Spirit, lesbian, gay, bisexual, trans, questioning, intersex, asexual and other diverse sexual identities).

If you require accommodation supports during the recruitment process, please contact View email address on ca.workus.org or View phone number on ca.workus.org. Please note this contact information is for accommodation reasons only.

Application materials, including letters of reference, will be handled in accordance with the protection of privacy provisions of "The Freedom of Information and Protection of Privacy Act" (Manitoba). Please note that curriculum vitae will be provided to participating members of the search process.