Azure-Focused Service Delivery Manager
Pacer Group
Enhance service delivery with Pacer Group as a Bilingual Service Delivery Manager based in Montreal, QC. This hybrid role prioritizes Azure Cloud Infrastructure management and client interactions. The ideal candidate will possess over eight years of IT experience, with a solid four years in service delivery management roles. You will effectively manage customer relationships while leading hybrid delivery models in the BFSI sector. Familiarity with ITIL processes, Azure governance, and effective communication in both English and French is essential. Key Responsibilities:
- Direct cloud infrastructure service delivery across teams
- Manage bilingual communications with clients
- Implement key ITIL processes for operational efficiency
- Coordinate onsite-offshore delivery models seamlessly
- Solve customer service escalations and maintain quality
- 8+ years in the IT field
- 4+ years in Service Delivery Management
- Expertise in Azure Cloud Infrastructure required
- ITIL and Azure certifications preferred
- Fluent in English and French communication
Vacancy posted 5 days ago
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