BMO InvestorLine Relationship Manager, Active Trading

Overview This is a new role within BMO InvestorLine and it involves managing a portfolio of Active Trading clients with the mandate to drive client loyalty, share‑of‑wallet growth, and One Client referrals while increasing overall revenue, and client experience at a portfolio level.

Delivers an exceptional customer experience to develop and retain long‑term relationships in a defined client portfolio. Understands client and business trends to act as a source of information and expertise on direct investing for a specific market segment/specialty. Understands the local market and identifies opportunities to develop new and valuable customer acquisition opportunities. Meets the needs of portfolio clients and new prospects by recommending solutions in the best interests of clients.

Responsibilities

Understands and works towards the business plan for the designated products.

Identifies gaps and opportunities in the business plan and recommends solutions to achieve results.

Assists in managing the customer escalation process related to new features, benefits, and prices.

Obtains feedback on customer needs and expectations and proactively shares with product managers for enhancing product features and creating new products.

Identifies emerging issues and trends to inform decision‑making.

Acts as a trusted advisor to assigned business/group.

Influences and negotiates to achieve business objectives.

Recommends and implements solutions based on analysis of issues and implications for the business.

Assists in the development of strategic plans.

Provides input into the development of training support programs and tools for the entire sales force.

Supports the execution of strategic initiatives in collaboration with internal and external stakeholders.

Conducts independent analysis and assessment to resolve strategic issues.

Helps determine business priorities and best sequence for execution of business/group strategy.

Breaks down strategic problems, and analyzes data and information to provide insights and recommendations.

Designs and produces regular and ad‑hoc reports, and dashboards.

Tracks and analyzes the impact of product features, benefits, and price on customer behaviour to recommend new product and pricing strategies.

Builds change management plans of varying scope and type; leads or participates in a variety of change‑management activities including readiness assessments, planning, stakeholder management, execution, evaluation and sustainment of initiatives.

Leads or participates in defining the communication plan designed to positively influence or change behaviour; develops tailored messaging; and identifies appropriate distribution channels.

Provides input into the planning and implementation of operational programs.

Supports the development of training materials and presentations to enhance employee effectiveness.

Leads / participates in the design, implementation and management of core business / group processes.

Identifies business needs, designs / develops tools and training programs; may include delivery of training to audiences.

Organizes and manages regular sales meetings / conferences to enhance the effectiveness and efficiency of the sales force.

Provides sales training and coaching to maximize sales channel effectiveness.

Supports the achievement of the business plan for designated products within the assigned region.

Supports regional and national sales and marketing programs to drive overall sales effectiveness.

Collaborates effectively with internal stakeholders to build capability and drive business growth.

Focus is primarily on business/group within BMO; may have broader, enterprise‑wide focus.

Provides specialized consulting, analytical and technical support.

Exercises judgment to identify, diagnose, and solve problems within given rules.

Works independently and regularly handles non‑routine situations.

Broader work or accountabilities may be assigned as needed.

Take measured risks while protecting the bank by applying our Risk Management Framework in the execution of your role, in line with our Risk Culture and within our approved Risk Appetite, making sound and risk‑informed decisions that align to business strategy, protect assets, and adhere to applicable policy documents (Frameworks, Policies, Standards, Procedures and Supporting documents), laws and regulations.

Qualifications

Typically between 5 - 7 years of relevant experience and/or certification in related field of study or an equivalent combination of education and experience.

Knowledge of investment products and services.

Completed Canadian Securities Course (CSC) and IIROC licensed.

Some understanding of risk and compliance management.

Deep knowledge and technical proficiency gained through extensive education and business experience.

Verbal & written communication skills - In‑depth.

Collaboration & team skills - In‑depth.

Analytical and problem‑solving skills - In‑depth.

Influence skills - In‑depth.

Data‑driven decision making - In‑depth.

Salary $69,000.00 - $129,000.00

Salaried

Benefits The above represents BMO Financial Group’s pay range and type. Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part‑time roles will be pro‑rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position. BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance‑based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit:

About Us At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in‑depth training and coaching, to manager support and network‑building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Recruiting Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.

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