Business Analyst 3

Surrey Police Service

Business Analyst 3

Regular, Full Time

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for a Business Analyst 3 to join our Information Technology Section, within the Corporate Services Bureau. The incumbent will formulate and define business scope and objectives through research, fact finding and a thorough understanding of applicable business and industry requirements. The successful candidate will act as a liaison between business areas and information technology (IT). They will work at the highest level of all phases of analysis while considering the strategic business implications. The incumbent will also provide support and feedback to junior team members.

Schedule / Hours of Work
This is an on-site position and the anticipated schedule for this position is 7 hrs/day and 35 hrs/week. Please note, the hours are subject to change based on operational needs and adherence to the Collective Agreement.

RESPONSIBILITIES

• Completes complex and integrated process modelling, business requirements elicitation, business casing and feasibility analysis.
• Works closely with representatives from all levels of the organization to develop and plan business strategies.
• Leads and creates accurate and well-crafted requirements and workflow documentation, including business and functional decisions, current and future state processes, user cases, user stories and business process re-engineering based on best practices.
• Provides business impact assessments and prepares documented deliverables.
• Provides detailed analyses of end-to-end business processes (current and future state), process definition, business process and business workflow mapping.
• Defines constraints, issues, risks, dependencies, and what-if scenarios.
• Provides cost-benefit analyses for proposed changes to assist management.
• Leads and facilitates business interviews and documents detailed summaries of meeting outcomes including action items, and issues.
• Elicits functional and non-functional business requirements.
• Performs other related duties as assigned.

KNOWLEDGE, SKILLS AND ABILITIES

• Knowledge of business analysis, stakeholder analysis, and process modeling skills.
• Knowledge of documentation techniques.
• Ability to present accurate and reliable reports and communicate business needs in a clear and unambiguous manner.
• Ability to complete work with a high level of accuracy and attention to detail.
• Ability to establish and maintain effective working relationships with a variety of internal and external contacts.
• Ability to follow, build and promote Surrey Police Service business analyst practices.

APPLICANT QUALIFICATIONS

• Degree in a related field from a recognized institution plus four years related experience or, an acceptable equivalent combination of education and experience.
• All applicants must obtain and maintain the required police security clearance throughout their employment with SPS.

BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a unionized position, represented by CUPE 402.
• The salary range is $55.86/hour - $63.35/hour (pay grade 31) based on 2024 rates.

Applications must be submitted through our online page. This posting will remain open until 11:55pm on September 11th, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected.

For updates on recruitment opportunities and other Surrey Police Service news, follow us on  and (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.