E-commerce Annotation Specialist
$40 - $50 per hourMercor
Toronto, ON
- Remote job
About the job
Mercor connects elite creative and technical talent with leading AI research labs. Headquartered in San Francisco, our investors include Benchmark , General Catalyst , Peter Thiel , Adam D'Angelo , Larry Summers , and Jack Dorsey .
Position: Shopify Shop App Agent Annotator
Type: Contract
Compensation: $40–$50/hour
Location: Remote
Commitment: ~5 hours/week
Role Responsibilities
- Evaluate full shopper-agent conversations, including tool calls and their outcomes.
- Identify the specific turn that received a thumbs-down from the shopper.
- Classify the issue with a primary domain tag and a specific secondary tag.
- Write concise comments explaining the shopper's intent, the agent's actions, and the rationale for the tags.
- Work independently and asynchronously to maintain consistency in tagging across conversations.
Qualifications
Must-Have
- Rule discipline to apply a fixed taxonomy consistently.
- Comfort reading structured traces to understand agent actions.
- Restraint under ambiguity to use the unknown label appropriately.
- Clear, concise written English for explaining labeling decisions.
Preferred
- Consumer e-commerce fluency in orders, tracking, and platform responsibilities.
- Prior annotation, labelling, or model-evaluation work with a defined rubric.
- Experience with the Shop app or other AI shopping assistants.
- Familiarity with customer-support operations and escalation paths.
Application Process (Takes 20–30 mins to complete)
- Upload resume
- AI interview based on your resume
- Submit form
Resources & Support
- For details about the interview process and platform information, please check:
- For any help or support, reach out to: Show email
PS: Our team reviews applications daily. Please complete your AI interview and application steps to be considered for this opportunity.
Vacancy posted more than 2 months ago
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