Intact IT Technical Advisor Specialist
Intact Financial Corporation
Drive customer support excellence as an IT Technical Advisor Specialist with Intact, featuring a flexible hybrid work model. Oversee crucial systems that enhance contact center efficiency. In this important role, you will manage contact center solutions, ensuring that all tools function seamlessly for agents. From system configuration to incident management, you will be key in providing strong technical support and user training. Your insights will shape continuous improvements in service delivery. Key Responsibilities:
- Administer contact center systems and applications
- Provide ongoing technical support to users
- Generate data reports for performance analysis
- Plan and conduct user training sessions
- Ensure compliance with access and security protocols
- Degree in Computer Science or Telecommunications
- Minimum 3 years managing CCaaS and telephony systems
- Experience with CRM and API integrations
- Knowledge of security regulations and compliance
- Bilingual in French and English essential
Vacancy posted 7 days ago
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