Inside Sales Representative

ProServeIT is a leading IT solutions provider that specializes in delivering innovative technology solutions to help businesses thrive. With over 20 years of experience, we've established ourselves as a trusted partner in the ever-evolving world of technology.

We are currently seeking a talented Inside Sales Representative with strong business, technical and communication skills as well as a real passion for technology. You will be responsible for driving business within our existing and net new account base, engaging in a full sales cycle, including generating, managing, and closing sales to consistently achieve sales quotas. The role will include an annual base salary of $50,000 plus an uncapped incentive plan. Expected on-target earnings (OTE) are approximately $65,000 per year, with additional upside for top performers.

Life at ProServeIT is fast paced, performance-driven, rewarding, and fun! We value and support our team members' career growth and ongoing professional development. And we recognize their achievements and outstanding results on a regular basis. We work hard and play hard.

\"People Matter. Be like gumby. Do it right.\" These are the three values we follow every day. These truly represent who we are and what we care about.

What you will do:

As an Inside Sales Representative you are experienced, eager, and dedicated to delivering industry leading sales and customer service to current and new customers. The Inside Sales Representative has an appreciation for how customers are working to support and transform their businesses by leveraging industry leading software and hardware to fulfill their expanding business demands. The Inside Sales Representative must be dedicated in growing the business by both managing and facilitating smooth communications between key customers and other internal supporting staff members. In many cases this role will be accountable for the full sales cycle, including generating, managing, and closing sales to consistently achieve sales quotas.

Your main duties will include:

• Supporting and proactively engaging existing and new customers to increase customer satisfaction, revenue, and profitability within our licensing division


• Engaging and providing value to current and new customers by providing ProServeIT Subscription services (Microsoft CSP, Azure, third party, etc.)


• Engaging and providing value to current and new customers by providing ProServeIT Hardware services (laptops, servers, storage, firewalls, modems, etc.)


• Proactively engaging clients in support and selling ProServeIT’s e-Signature application (signNow) as part of our remote productivity tool set


• Supporting and extending distributor, third party vendor, and other partner relationships


• Improving internal workflow and process for greater efficiencies and improved customer service


• Engaging multiple customers daily ensuring that a high level of customer relationships, retention and satisfaction is maintained


• Managing the sales cycle end to end


• Meeting monthly sales objectives and quotas


• Participating in daily/weekly sales meetings to gain valuable feedback


• Becoming the Microsoft licensing go-to person on the Sales Team (training provided)


• Supporting ProServeIT Partner Centre, Storefront, Dynamics CRM, Service Boards, and other internal systems with customer information and purchase updates


• Managing via email, phone, and conference calls, incoming customer requests for subscription, hardware, and other supporting products


• Engaging internal Service Desk personnel to properly scope, position, and upsell customers hardware requirement

We would love to hear from you if you have:

• A Computer Science degree and minimum 2+ years Systems/ Tech Administrator


• Business Administration or business education


• Professional experience in a sales role, preferably client facing


• Prior experience in Salesforce or Dynamics CRM software or similar


• Experience with solving complex problems, following up on opportunities and resolving issues around procurement, logistics, and client changing requirements


• Experience with managing multiple orders and collaborating with finance team to ensure proper invoicing to customers


• Product/Technical Knowledge: good understanding of computer hardware to provide accurate information to clients


• Customer relationship management skills with a sense of urgency in servicing the client’s hardware/ software needs in a timely manner, providing excellent service, building and maintaining strong relationships


• Familiarity with purchasing software, Microsoft licenses CSP and other digital tools for the customers


• Strong interpersonal, communication and relational skills (written and oral)


• Professional business acumen and deep understanding of business sales processes


• Proven track record in sale growth


• Solution-orientation, with the ability to identify workarounds for critical problems


• Strong attention to detail

What you will get:

As an employee at ProServeIT, you will enjoy:

• Career development and progression


• Opportunities to work with talented and diverse teams, whilst shaping the future of work

Application Process

To ensure a fair and efficient recruitment process, we use AI-powered screening tools to assist in the initial review of applications. These tools help us identify candidates whose qualifications closely match the job requirements. All final hiring decisions are made by our human recruitment team.

Diversity, Inclusion and Accessibility

ProServeIT values diversity of thought and is proud to be an equal opportunity employer. We are committed to creating a diverse and inclusive environment where all people feel supported, connected, and belonging at work. All applications will receive consideration for employment without regard to race, colour, creed, gender, gender identity or expression, ancestry, citizenship, sex, sexual orientation, marital status, family status, ethnic origin, place of origin, disability, or age. Please let us know if you require any accommodations or support during the recruitment process.