Enterprise Account Manager

At Deliverect, our API-first platform is revolutionizing commerce by providing a connected suite of on and off-premise solutions. We empower both the food and retail industries to expand their revenue and simplify their operations, creating seamless experiences for businesses to sell anywhere and deliver everywhere. Join us in this exciting journey, where your contributions will directly impact how businesses connect with their customers in a rapidly evolving global market.

Department Focus

Meet the Growth team at Deliverect—a squad of highly motivated and seasoned professionals laser-focused on propelling our customers to new heights. We grasp the ever-changing landscape of business needs and take a proactive approach, reaching out to our customers to provide the help and support they need. Think of us as your growth partners, dedicated to ensuring that every business maximises the potential of our platform's features and functionality.

Understanding that each of our customers has distinct needs, goals, and ambitions, we offer a suite of products tailored to help them reach their unique milestones. Our commitment goes beyond the transactional; we're here to build long-term relationships. See us collaborating with our customers, uncovering growth opportunities, and co-creating innovative strategies that set the stage for their success.

At Deliverect, we don't just talk about growth—we embody it. Our Growth team is the dynamic force behind businesses flourishing in today's ever-evolving landscape, proving that success is not just a destination but a journey we navigate together.

Your Impact

As an Enterprise Account Manager, you will play a critical role in fostering long-term relationships with Deliverect’s largest and most strategic customers in the US and Canada. You will be responsible for driving growth, ensuring customer satisfaction, and identifying opportunities for expansion. Your mission is to ensure our enterprise partners maximize the value of Deliverect’s solutions while positioning yourself as a trusted advisor and strategic partner.

Role Details

• Fluency in English is required, with strong written and verbal communication skills being essential.
• Spanish language skills would be considered a strong asset. 
• This is a full-time, hybrid role with a flexible work schedule, offering 3 days in our Toronto office and 2 days from the comfort of your home. 
• The expected annual base salary for this role is between $85,000 CAD and $105,000 CAD plus applicable performance based bonuses. 
• This position is for an existing vacancy. 

A Typical Day:

• Growth and Retention Ownership: Drive net revenue retention (NRR) by proactively identifying expansion opportunities, reducing churn, and ensuring continued value realisation.
• Customer Relationship Management: Serve as the primary point of contact for enterprise customers, building and maintaining strong relationships from the operational level to C-suite executives.
• Quota Accountability: Consistently meet or exceed sales targets by identifying opportunities within existing accounts and strategically positioning Deliverect’s offerings.
• Product Adoption and Advocacy: Ensure customers are leveraging Deliverect’s full suite of features to optimise their digital ordering strategies. Provide training, best practices, and recommendations to drive adoption.
• Data-Driven Insights: Analyse customer usage data to identify trends, risks, and opportunities. Use these insights to inform strategic conversations and improve customer engagement.
• Cross-Functional Collaboration: Work closely with Customer Success, Sales, Product, Marketing, and Support teams to advocate for customer needs and drive mutual success.
• Problem-Solving: Address customer challenges with urgency and creativity, ensuring their satisfaction and continued loyalty.

Your Expertise:

• 3+ years of experience in Account Management, Customer Success, or a related role within SaaS or restaurant technology.
• Proven ability to manage complex client relationships, with a track record of driving growth and retention in a fast-paced environment.
• Strong relationship-building skills, with the ability to engage stakeholders at all levels, from day-to-day users to C-suite executives.
• An understanding of the order management, restaurant technology, or food delivery industries, including familiarity with POS systems, APIs, and third-party delivery services.
• Data-driven mindset with experience using customer insights and analytics tools to inform strategy.
• Exceptional written and verbal communication skills, with the ability to articulate complex ideas in a clear and persuasive manner.
• Strong business acumen and a customer-first mentality, with a passion for helping businesses succeed.
• Ability to thrive in a fast-paced, competitive environment, demonstrate high motivation, independence, and teamwork, and be committed to achieving common goals within the organisation.

Join Our Innovative Journey:

At Deliverect, we're not just building a platform; we're redefining how restaurants and retailers connect with their customers globally. We're looking for agile, ambitious, and resourceful team members who are excited to tackle complex challenges, take calculated risks and contribute to innovative solutions that shape the future of commerce.

What You'll Gain by Joining Us:

Invest in Your Growth-  We provide a dedicated learning budget to help you expand your skills and knowledge in this dynamic environment.

Solve Meaningful Challenges-  Contribute to tackling some of the most significant challenges in the global tech industry, directly impacting the way businesses operate worldwide.

Drive Innovation- Immerse yourself in a culture where innovation isn't just a buzzword – our weekly releases and new features ensure you're always working on cutting-edge solutions.

Collaborate with a Global Team-  Be part of a diverse, international team that values transparency, visibility, and a multitude of perspectives.

Be Part of a Unicorn- Join a rapidly scaling SaaS unicorn at the forefront of the order management industry, where your contributions have significant impact.

Enjoy Regionally Tailored Rewards- Our compensation and benefits packages are thoughtfully designed to reflect the unique needs of each market, ensuring you’re supported with what matters most—right where you are.

Our Commitment to Inclusion:

We are dedicated to building a diverse and inclusive workplace where everyone feels valued and has equal opportunities to succeed. We strongly encourage applications from underrepresented groups.

Important Information:

1. Fluency in English is required, with strong written and verbal communication skills being essential.

2. Applicants must possess the legal right to work in the country where the role is based, as we are currently unable to provide financial assistance for relocation or travel.

3. Please note that certain roles may require a background check as a condition of employment, and you will be informed of this during the initial screening process.

4. We strive for an efficient and objective hiring process. Please be advised that an Artificial Intelligence tool is utilized to assist in the initial screening and assessment of applications based on required skills and qualifications. This process is designed to support our recruiters and does not replace human review.

If you require any accommodations or support during the recruitment process due to a disability, please do not hesitate to contact us at [email protected] .

Ready to shape the future of commerce with us? Explore our opportunities and apply today!

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.