Account Manager

The Account Manager has responsibility for managing and growing the client relationship on one or more accounts under the direction of an Account Director or VP, Client Partner. The Account Manager provides client and project team leadership, develops mid-senior level client relationships and is regarded by the client as a trusted advisor. The Account Manager serves as the leader of a specific Critical Mass project team, which partners with a specific vertical client set. He or she is responsible for client satisfaction, account revenue growth, and overall business profitability in services delivery.

You Will:

• Manages project relationship with select client organization


• Serve as a primary point of contact for clients and partners, fostering open, collaborative relationships and ensuring daily needs and long-term goals are met


• Responsible for the success and satisfaction of the individual client relationship(s), while targeting 100% client reference-ability


• Build relationships with senior managers within client organization


• Leads projects/initiatives to conclusion/delivery


• Creates opportunities for deeper collaboration and interaction and reinforces the client’s status as an innovative participant in the creation of cutting-edge solutions


• Understands all disciplines enough to provide a quality assurance check of project deliverables and has a point of view of best practices and solutions across functions


• Maintain a strong understanding of digital and traditional media requirements, ensuring all creative and messaging aligns with channel strategy and best practices


• Provides leadership, support and ongoing guidance to members of the project team


• Provides Critical Mass’ internal teams with appropriate insight into client’s strategic business initiatives


• Has a point of view on industry structure, trends, initiatives, and issues


• Has a point of view of best practices and solutions across functions


• Provide Critical Mass’ VP, Client Partner or Account Director with insights into organizational opportunities for cross and up-sell opportunities


• Oversees the development of detailed proposals and statements of work with the support of core team members including an Account Director, VP, Client Partner or member of the executive management team.


• Significantly grows the client relationship in terms of revenue generated and account profitability


• Proactively sells and manages customer expectations and communicates project and profit risks to Critical Mass team and client

You Have:

• 2-3 years of relevant account management experience, ideally in digital marketing; automotive experience is a plus but not required


• Experience working with complex clients delivering annual services revenues in excess of $2MM each


• Experience with site development, specifically involvement in large scale site design, build-out and maintenance/enhancements


• Proven skills as a product or category (strong retail category management experience is desired)


• Bachelor’s degree or higher in one of the following areas: business, marketing, communications, e-business engineering or computer science


• Demonstrated understanding of Customer Relationship Management, Content Management, Analytics, Digital Marketing, eCommerce, and Internet Technologies


• Knowledge of programs, projects and knowledge management processes and toolsets


• Demonstrated skills in negotiation and leadership


• Demonstrated excellence in written and oral communications, including outstanding presentation skills


• Demonstrated excellence in interpersonal skills, especially in situations involving consensus and team building with strong problem solving skills related to program and account management


• Ability to handle multiple tasks simultaneously


• Team orientation, particularly working with remote or decentralized team


• Keen sense of creative thinking and problem solving


• A growth mindset—willingness to take initiative, own projects end-to-end, and seek out opportunities for professional development and ownership

  What We Offer:  

• Global maternity and parental leave


•   Competitive benefits packages


• Vacation, compassionate leave, sick days, and flex days


• Access to online services for families and new parents


• Diversity and Inclusion Board with 12 affinity groups


• Internal learning and development programs


• Enterprise-wide employee discounts 

Our new hires & employees are the future of our organization, and we want to set you up for long-term success. In an effort to do so, we expect our team to work in office a minimum of 3 days a week.

We continually review ranges to address skills, experience and markets. Base salaries are determined during our interview process, by assessing a number of factors that inclu de, but aren’t limited to, a candidate’s experience and skills relative to the scope and responsibilities of the position. For current CM employees, tenure will also be a consideration.

Salary Range

$75,000 - $80,000 CAD

Critical Mass is an equal opportunity employer. 

The Critical Mass Talent Acquisition team will only communicate from email addresses that use the URLs criticalmass.com, omc.com   and   us.greenhouse-mail.io . We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money, technology, or anything else to work for our company. If you believe you are the victim of a scam, please review your local government consumer protections guidance and reach out to them directly.

If U.S. based:  
If Canada based:  
If U.K. based:  
If Costa Rica based: