Special Chocolate Online Order Assistant

Job Responsibility:

Main Purpose of Job: the Special Order Assistant is responsible for organizing the operations of Soma's special requests (online, wedding and corporate requests)

Duties and Responsibilities

• Responsible for organizing the operation of the special requests from start to finish (especially online, wedding and corporate requests);
• Help to fulfill orders and prepare courier paperwork for orders;
• Help to resolve any shipping and customs brokerage issues;
• Answer phone calls and emails regarding to special requests/corporate orders and web orders;
• Help monitoring all emails received (customer service);
• Receive customer complaints and address as appropriate;
• Making sure customers questions are answered and helped with lovely service;
• Help to merge the special requests with the online orders calendar;
• Check and communicate if packaging materials are needed to keep appropriate levels of supplies for different seasons;
• Communicate any pressing issues with the supervisor;
• Keep the good communication for all the necessary tasks;
• Maintain a happy and positive working environment;
• When not busy with special orders help the web/packaging team;
• Keep all packaging fulfillment/stock spaces neat and organized.

Space Organization

• Keep all packaging fulfillment/stock spaces neat and organized.

Job Types: Full-time, Permanent

Benefits:

• Casual dress
• Dental care
• Discounted or free food
• Extended health care

Ability to commute/relocate:

• Toronto, ON M6K 2L3: reliably commute or plan to relocate before starting work (required)

Experience:

• Customer service: 1 year (required)

Work Location: In person