Advisor Relations Customer Service Representative
iA Financial Group (Industrial Alliance)
Support advisors remotely as a Customer Service Representative specializing in Advisor Relations, using active listening and analytical problem-solving skills. Work a fixed 9:00 a.m. to 5:00 p.m. schedule.
You will serve as the first contact for advisors and their clients, resolving inquiries efficiently while providing guidance. The position combines phone and email support, technical troubleshooting, documentation, and follow-up. Success requires clear communication, organization, accountability, and effective priority management. You will support English and French-speaking advisors and clients daily.
Key Responsibilities:
- Respond to inbound calls professionally using active listening
- Provide accurate phone and email inquiry responses
- Test, troubleshoot, and resolve tool-related technical issues
- Document calls and emails in JIRA
- Escalate unresolved issues and follow up within timelines
Requirements:
- Excellent verbal and written communication skills
- Strong analytical, organizational, and problem-solving abilities
- Two to three years in mutual fund call center operations
- Advanced French proficiency for daily advisor support
- IFIC Operations Course completion considered an asset
Bring bilingual communication, technical support, and customer service expertise to Advisor Relations while supporting reliable advisor experiences remotely.
#J-18808-LjbffrVacancy posted 19 hours ago
Similar jobs that could be interesting for youBased on the Advisor Relations Customer Service Representative in Ottawa, ON vacancy
- ...Summary The Customer Service Representative at 1170 Heron Rd Ottawa works directly with customers and employees, handling inquiries, product returns... ...approach. When appropriate, may suggest value-added and related products to customers to ensure they get home with all...SuggestedImmediate startShift workWeekend work
- ...everyday, building relationships with our customers and with each other, and finding a... ...is known for by delivering outstanding customer service and keeping our department looking its... ...Boy takes pride in growing a team that represents the best in the business. Join us for the...SuggestedWork at officeLocal areaAfternoon shift
$17.5 per hour
...in-store community, we pride ourselves on exceptional customer care and personalized service. We're more than just fashionwe're about building confidence... ..., and solutions-oriented BilingualCustomer Service Representative to join our team. This role is ideal for someone who...SuggestedHourly payFull timePart timeMonday to friday1 day per week$18.4 - $19.3 per hour
...BILINGUAL CUSTOMER SUPPORT REPRESENTATIVE- OTTAWA AIRPORT Are you passionate about Safety & Security and seeking opportunity to join a team of... ...A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ...SuggestedHourly payRelocationLong distanceShift workNight shiftRotating shift$17 per hour
Our client, a Top 5 Bank in Canada is looking to hire a Bilingual Customer Service Representative for an initial 7 months contract with a possibility of extension/conversion. This role is hybrid, 2 days per week in office in Ottawa. Responsibilities Include: Addressing...SuggestedContract workWork at office2 days per week$24.5 - $28 per hour
...-oriented, like to deal with customers, and do various and non-routine... ...excellent business relations with all external and internal... ...its values. # The Customer Representative is responsible for supporting... ...Qualifications # Experience in customer service # College diploma (DEC) or...Permanent employmentFull timeMonday to fridayDay shiftSmith-Induspac Ottawa
Ottawa, ON11 days ago$20 per hour
Job Responsibility: Ottawa, Canada Customer Care Representative 157967Are you looking for an opportunity to make a difference? Are you comfortable... ...clinic environment? Are you passionate about providing customer service that exceeds expectations? If so, we think you belong here...Full timeMonday to friday- ...Dedicated to telling stories and creating experiences, Indigo is always looking for bright, energetic and customer-focused people who can help bring our exciting mission to life in one of our more than 170 Indigo, Indigospirit, Chapters and Coles stores across Canada. We...Home officeFlexible hoursNight shiftAfternoon shiftEarly shift
$60k - $110k per year
...job is done properly. Advise customers on the care of their vehicles and... ...maintaining their vehicles. Schedule service appointments. Help find solutions to customer inquiries and complaints.... ...candidate experience and expertise as it relates to the position, and other...Long term contractFull timeLocal areaFlexible hours$38.4k - $48k per year
...EMPATHY WHAT IS YOUR ROLE As a Senior Customer Advocate (Sales Support), you will serve... ..., you will help ensure high-quality service delivery and consistently strong customer... ...experiences ~ Previous experience in a sales-related or conversion-focused support role,...Local areaRemote workWorldwide$19 - $25 per hour
...Start Your Career in Automotive Service! Are you a people person with an interest in cars... ...Looking for an opportunity to build your customer service and automotive knowledge in a fast... ...environment? We’re hiring Automotive Service Advisors with competitive wages of $19.00–$25.00/...Full timeContract work$19 - $20 per hour
...today. A day in the life of a Financial Service Representative : Build strong relationship by welcoming and engaging customers in person, over the phone, and by email.... ...Secure all required information to fulfill customer applications for products and services with...Full timeStart today- ...Summary The Automotive Service Advisor at 1170 Heron Rd Ottawa, On communicates directly with customers, managing their needs and expectations regarding auto service maintenance... ...for building and maintaining interpersonal relations , both with customers and coworkers....Full timeShift work
$70k - $120k per year
...drive. We’ll teach you the rest. What You’ll Do: Puulse partners with leading brands like Bell Canada to bring their services directly to customers. On a typical day, you meet your team for a huddle at the office, where you review the latest promotions, share wins from...Full timeWork at officeDay shift$49.25 per hour
...Direct the operations of an organization or department that provides services Evaluate the operations of establishments that provide... ...organize the policies and procedures of establishments Provide customer service Monitor and evaluate Supervision ~3-4 people...Permanent employmentFull time$70k - $120k per year
...seeking to do better for our customers, for our partners, and for our... ..., and energetic Sales Representative to join our growing Outside Sales... ...solutions to their facility services needs by offering industry-leading... ...Will be a solution-centric advisor; a forward-thinking problem-solver...Full timeLocal areaShift workDay shift- ...treatment system, the Canadian consumer will experience a wash like no other. We are currently seeking full-time and part-time Customer Service Associates for our upcoming Nepean site! This is for a current open position. The successful candidate will bring the Halo...Full timePart time
$45k - $52k per year
...Provide accurate documentation on all vehicle repairs to customers. · Phone Reception. · Customer follow-up activities. For this role, come equipped... ..., dealership brand, candidate experience and expertise as it relates to the position, and other relevant factors....Long term contractFull timeLocal areaFlexible hours- ...from home research opportunities that help shape products, services, and user experiences. Role Overview We’re... ...individuals from all backgrounds, including those searching for customer service representative roles, to express interest in joining upcoming consumer market...Part timeCasual workRemote workWork from homeFlexible hours
$69k - $92k per year
...Work Flexibility: Field-based Service Area: Manitoba/Northern Ontario... ..., varying hours dependent upon customer needs Summary: The Field Service Representative conducts analysis of product... ...deliveries billable or any other related services required by a client....Full timeLocal areaMonday to fridayShift work$45k - $90k per year
...Requisition Number : 236246 Job Description Cintas is seeking a Route Service Representative to manage and grow customer accounts in the Rental Division. Our partners drive a truck along an established route and service and sell within an existing customer base. It is...Full timeLocal areaShift workWeekend workDay shiftusd69k - usd92k per year
...Field Service Representative based in Manitoba/Northern Ontario who will service, repair, and install Stryker acute care and treatment products at customer sites. The role involves troubleshooting equipment issues, conducting maintenance, performing installations, and providing...$18.9 - $23.63 per hour
...Requisition Number : 236754 Job Description Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as...Full timeLocal areaShift workDay shift$85k - $115k per year
...reinforce each other by design. About this role: The External Relations Manager is the connective tissue between Q-Block's technical... ...commercial framing and technical substance reinforce each other. Represent Q-Block Computing at industry conferences, trade shows,...Long term contractPermanent employmentFull timeContract workFor contractorsInternshipDay shift$18.9 - $23.63 per hour
...Requisition Number: 236818 Job Description Cintas is seeking an Assistant Route Service Sales Representative. Responsibilities include providing route service to a set customer base, through the pick-up and delivery of uniforms and facility services products such as floor...Full timeTemporary workLocal areaShift workDay shift$60k - $65k per year
...deliver only the best to our customers, partners and each other.... ...support role for all customer related issues within the Customer Operations... ..., software and subscription services product lines, ensuring... ...experience as a customer service representative in a technology environment...Full timeImmediate start$65.19k - $94.3k per year
...these values every day and our customers trust us to bring them... ...DistillerSR subscriptions and services. CSMs collaborate cross-functionally... ...assist with drafting service-related policies, procedures, and work... ...relationships and become a trusted advisor. Experience defining and...Long term contractFull timeWork at officeFlexible hours$73.6k - $96.6k per year
...tools, along with support and services delivered by trusted embedded... ...Industry Analyst & Public Relations Specialist to lead global industry... ...analysts, the media, customers, and other external stakeholders... ...QNX. Acting as both a trusted advisor to the business and an external...Full timeInternshipImmediate start- ...individuals to join us as Benefits Representatives . For more than 65 years, our... ...Explaining available products, services, and coverage in clear terms Answering... ...entrepreneurial mindset Previous customer service, sales, or related experience is an asset What We Provide...Remote jobWeekly payLong term contractFull time
$70k - $120k per year
...positioning our apparel to help our customers and prospects elevate their... ..., and energetic Sales Representative to join our growing Outside Sales... ...Will be a solution-centric advisor; a forward-thinking problem-solver... ..., Communications, or a related field • Prior sales experience...RemplacementFull timeWork at officeLocal areaShift workDay shift
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Advisor Relations Customer Service Representative. Be the first to apply!
Related searches
- integration consultant Ottawa, ON
- workday integration consultant Ottawa, ON
- work from home nurse consultant Ottawa, ON
- diversity inclusion consultant Ottawa, ON
- pharmaceutical consultant Ottawa, ON
- brand consultant Ottawa, ON
- conseiller en amélioration continue Ottawa, ON
- nurse advisor Ottawa, ON
- resident advisor Ottawa, ON
- home advisor Ottawa, ON