IT Infrastructure and Operations Manager

Surrey Police Service (SPS)

IT Infrastructure and Operations Manager 

REGULAR FULL-TIME (EXEMPT)

Surrey Police Service (SPS) is Surrey’s new municipal police agency. On November 29, 2024, SPS became the police of jurisdiction, and assumed responsibility and command for policing and law enforcement in Surrey. SPS is working to redefine policing with innovative new approaches and community-based solutions. It’s an exciting time as SPS continues to expand our team with talented people who want to help shape the future of policing in Surrey. To date we’ve hired over 550 police officers and over 450 civilian support staff and will grow to be one of the largest independent police services in Canada. Since day one, SPS has been intentional about building a culture that is inclusive, respectful and supportive, with a strong focus on employee wellness and career development.

POSITION OVERVIEW
Surrey Police Service (SPS) has an exciting opportunity for an IT Infrastructure and Operations Manager to join our Information Management and Technology Division, within the Corporate Services Bureau. Reporting to the Director, IMIT, the successful candidate is responsible for providing robust, 24/7 IT operations and system reliability with strict law enforcement security and compliance standards Surrey Police Services (SPS). You will provide extensive backend infrastructure support, ensuring continuous operations of mission-critical systems.

This position provides leadership to IT professionals that support information systems and infrastructure. The successful candidate will also manage the IT budget, provide senior management with recommendations and cost/benefit analyses on proposed projects and system upgrades and interface with various stakeholders.

Schedule / Hours of Work
This is an on-site position and the anticipated schedule for this position is Monday to Friday, 37.5 hours per week. Please note, the hours are subject to change based on operational needs.

RESPONSIBILITIES

• Ensures reliability and availability for critical public safety systems, including Computer-Aided Dispatch (CAD), Records Management Systems (RMS), and Mobile Devices.
• Ensures 24/7 infrastructure resilience to support police operations and emergency communication centers.
• Coordinates mobile communications, building access controls, and CCTV systems with internal units and telecom providers.
• Oversees the design, procurement, and maintenance of backend infrastructure (physical and virtual) including data centers, virtual servers (VMware, Azure), and LAN/WAN.
• Manages vendor relationships, negotiating IT service level agreements (SLAs), and oversees outsourced technical contracts.
• Acts as a strategic technical advisor to executive leadership and aligning technology investments with modern policing initiatives.
• Oversees identity and access management (IAM), firewall configurations, and intrusion prevention systems to protect sensitive intelligence and public safety data.
• Collaborates with other IT managers to develop, test, and maintain disaster recovery and business continuity plans for all departmental hardware, software, and critical data repositories.
• Acts as the infrastructure link in cross-functional IT projects to ensure scalability, system compatibility, and operational sustainability
• Partners with other units to ensure proper handling, transfer, and long-term retention of case-related digital evidence.
• Collaborates with the other SPS teams to co-design, implement, and support new technologies securely and sustainably.
• Aligns infrastructure capabilities with application deployment timelines, desktop hardware rollouts, and overall project milestones.
• Participates in joint technical reviews to ensure all incoming applications, technologies and client-side devices meet core network capacity, security baselines and operational needs.
• Provides supervision, mentorship, and performance evaluation for staff.
• Evaluates new products and systems, conducts benchmarking, research best practices in coordination with the planning and research unit, and analyzes options to align to SPS objectives.
• Evaluates and implements security systems for both physical and electronic environments which meet National Police Services Network and SPS policies.

QUALIFICATIONS

• Seven years of progressive IT experience, with a minimum of 5 years of management/supervisory experience leading technical teams.
• Bachelor’s degree in Information Technology, Computer Science, Business Administration or related field supplemented with Six Sigma (green or blackbelt) ITLM CISM/CISSP, CGEIT
• An equivalent combination of education, training and experience may be considered.
• All applicants must obtain and maintain the required police security clearance throughouttheir employment with SPS, which includes a mandatory polygraph examination.

BENEFITS & COMPENSATION
Surrey Police Service offers a comprehensive benefits package, including extended health and dental coverage, a defined benefit pension through the Municipal Pension Plan, generous vacation entitlements, and ongoing professional development. Employees also benefit from short-term and long-term disability coverage, travel and life insurance, discounted access to City of Surrey recreation facilities, and a dedicated Employee Services team providing personal and family support. With a strong focus on well-being, career growth, and work-life balance, SPS is committed to fostering a supportive and rewarding workplace. Note – The aforementioned benefits only apply to eligible full-time positions within SPS.

• This is a union exempt position.
• The salary range is $135,720 - $159,671 annually (pay grade M3) based on 2024 rates.

Applications must be submitted through our online page. This posting will remain open until 11:55pm on July 17, 2026; however, applications will be reviewed on an ongoing basis. We encourage interested candidates to apply as soon as possible, as the posting may close earlier if a suitable candidate is selected. 

For updates on recruitment opportunities and other Surrey Police Service news, follow us on  and (formerly Twitter).

Thank you for your interest in working with SPS. We pride ourselves on hiring members that model the mission, vision, and values of SPS through unquestioned integrity and sustaining a visible, credible, inclusive, and respected profile.