Operational Support Lead

About Optima Living
Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers.

Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia. Our innovative approach includes Spark, Your Wellness, Your Way; our proprietary brain health and care model. As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 4,300 residents.

Guided by our North Star, Let us welcome you home™, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Position Summary
The Operational Support Lead is a hands-on leadership role responsible for supporting the Guru Nanak Diversity Village (GNDV) community through pre-opening, operational readiness, and ongoing operations. Working closely with the Regional Operations Manager (ROM), this role acts as the primary operational support for the community, ensuring readiness for licensing, occupancy, and sustained high-quality operations.

This role is ideally suited to an LPN or experienced operations professional with Long-Term Care (LTC) experience, particularly in start-up, commissioning, and early stabilization environments. 

This role is dedicated to supporting the Guru Nanak Diversity Village (GNDV) long-term care community in Surrey, British Columbia. Given the scale, cultural significance, and complexity of the project, the Operational Support Lead will be embedded in the community during key phases, acting as a critical link between community leadership, OSM support teams, and external partners.

About Guru Nanak Diversity Village (GNDV)
Guru Nanak Diversity Village (GNDV) is a purpose-built long-term care community being developed in partnership with Progressive Intercultural Community Services (PICS). Rooted in principles of inclusion, dignity, and culturally responsive care, GNDV is designed to serve a diverse population while fostering community, belonging, and respect.

Key Responsibilities

• Provide primary operational and clinical support during pre-opening and commissioning.
• Coordinate operational readiness activities including licensing, staffing, IPC, pharmacy, and emergency preparedness.
• Support inspections, readiness reviews, and regulatory compliance activities.
• Provide embedded operational support post-opening to stabilize early operations.
• Act as a trusted resource to community leadership and ROM for operational troubleshooting.
• Collaborate with internal teams and external stakeholders (PICS) to ensure smooth operations.

Qualifications & Experience

• Licensed Practical Nurse (LPN) or senior LTC operations experience.
• Minimum 5–7 years experience in Long-Term Care operations or clinical leadership.
• Experience with pre-opening, commissioning, or operational readiness preferred.
• Strong knowledge of LTC regulatory, clinical, and operational standards.