Operations Clerk

COMPANY OVERVIEW

Loomis Express is a subsidiary of TFI International, a key player in Canada’s logistics sector. Loomis, has roots dating back to 1905, providing high-quality courier services contributes to TFI’s annual revenue exceeding $10 plus billion (CAD).We leverage a vast network to deliver efficient and reliable services across the country, emphasizing customer satisfaction and operational excellence.

POSITION SUMMARY

We are currently looking for an Operations Clerk to join our Surrey, BC team. This position provides professional administrative support. Prior experience of applying planning skills and using your initiative to complete tasks on time, with a minimum of supervision, will be necessary to support the operations team.

DUTIES & RESPONSIBILITIES

• Data entry duties and video monitoring responsibilities.
• Video encoding data entry – Real-time correction of parcel data for sortation purposes.
• Video monitoring – Tracking the real-time movement of parcels through the sortation system to prevent overload of conveyor equipment.
• Closely monitor up to multiple video feeds to detect any process flow issues affecting the sortation of parcels.
• Conveyor system status monitoring – Real-time monitoring of sortation system alerts and communications to the operations team in the warehouse.
• Assisting with the management of daily operational activities.
• Performing administrative tasks, such as answering phones, maintaining computer and manual filing systems, and preparing and maintaining operations documents and reports.
• Track customer complaint escalations
• Effective customer call handling and communications to ensure that escalated issues are handled quickly and effectively.
• Arranging and assisting with the onboarding of new employees.
• Assist in training new processes, policies, and job responsibilities.
• Update and keep current employee and Owner Operator files
• Support coordination and maintain all paperwork for any injury or WCB issues
• Keep current all Health and Safety Records/Minutes/Facility Audits
• Review and audit all invoices from vendors; ensure accuracy of work performed and review findings with Service Centre Manager/Area Director
• Assisting with scheduling of Heavy Equipment pick-up vehicles, staff, and customer requirements
• Managing driver route dispatch calls.
• Daily face-to-face interactions with drivers regarding delivery and pick-up performance
• Review Owner Operator invoices for accuracy
• Ensure all paperwork is current and up to date on company owned vehicles, including decals/tickets
• Complete supply ordering and the production of purchase orders
• Missort analysis
• Performs other duties as assigned

QUALIFICATIONS

• Proven ability to maintain confidentiality.
• Ability to thrive and work effectively in a fast paced and sometimes hectic work environment.
• Excellent interpersonal skills.
• Proven communication skills - written & oral.
• PC skills (word processing & spreadsheet application experience), proficient at MS Office applications.
• Demonstrated drive, initiative & flexibility to ensure task completion.
• Manage multiple activities/deadlines/reports.
• Excellent typing skills - Speed and accuracy.
• Attention to detail and problem-solving skills.
• Ability to provide and receive constructive feedback.
• Ability to work efficiently as part of a team and individually, as needed.

TO APPLY

Interested candidates are invited to submit their cover letter and resume to ***email_hidden***

We would like to thank all applicants in advance for their interest, however only those who meet the above qualifications will be contacted.

Loomis Express is committed to Employment Equity and encourages applications from all qualified women and men, including aboriginal peoples, persons with disabilities and visible minorities.