ECS & SAP Client Delivery Manager - edmonton
Enterprise Solutions
ECS & SAP Client Delivery Manager (CDM)
Remote / Contract
Summary
You will be the main point of contact for SAP's private cloud customers - this includes our offerings RISE with SAP S/4HANA Cloud, private edition, SAP HANA Enterprise Cloud (HEC) and Cloud Application Services (CAS). On a regular basis, you will align with your customers, plan and steer the engagement together with your customer. You will be the customer’s ambassador in the Enterprise Cloud Services organization and help to drive our business in a dynamic, rapidly evolving environment.
Role
Your main goals will be customer satisfaction and commercial success while driving the end-to-end customer engagement through onboarding, run and renewal phases.
Main Areas of Responsibility
- Engagement Management: Plan & review of services in accordance with the customer’s requirements, manage stakeholders
- Delivery Management: Day-to-day operations, support of projects, de-escalate critical engagements
- Account Management: Commercial account management and increase of customer satisfaction
Qualifications & Experience
- Bachelor’s degree or equivalent in a business or technology related field (e.g., Computer Science, Business Administration, etc.)
- Excellent presentation and communication skills in English, ability to switch communication styles for technical and non-technical audience with confidence, including management level at customers
- Pro-active, problem solving, "can-do" attitude and "customer first" mindset
- Strong engagement management, relationship building and de-escalation skills
- Good understanding of SAP’s cloud business, especially private cloud offerings
- Accustomed to work in international environments
- 2+ years of experience in a customer-facing role in the cloud or IT consulting business
- Mandatory: ECS experience along with exposure to SAP private cloud offerings (RISE with SAP, S/4HANA Cloud Private Edition, HEC, CAS)
Team & Environment
This is your opportunity to become part of an amazing international team, lead by a co-leadership team, in a fast-growing organization which provides you a lot of room for personal development. ECS is a truly global organization; the CDM teams are working in a hybrid remote/onsite environment so that you find the setup that fits your needs.
Equal Opportunity
We are an Equal Chance Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
#J-18808-LjbffrVacancy posted 7 days ago
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