Director of Credit Risk and Underwriting (Card Issuance)

Job Responsibility:

OTT Pay Inc. "(OTT Pay)" is a fully funded established FINTECH focused on delivering simplified financial payment products. With a strategic emphasis on both Acquiring and Issuing businesses, we are developing a mobile-first platform that offers straightforward banking services, loyalty solutions, and innovative products including credit cards, accounts, gift cards, mortgage, and more. We are heavily driven by ambition, results, and forward-thinking. At OTT Pay, you will find numerous opportunities to learn and grow, alongside a cohort of talented individuals from diverse backgrounds and industries. Working collaboratively in an innovative environment, you will be encouraged to excel and make a meaningful impact. This presents a unique opportunity to join an organization committed to transforming financial solutions.

You are as unique as your background, experience, and perspective. As an OTT Pay team member, you will be encouraged, empowered, and challenged to reach your full potential. You will collaborate with dynamic and enterprising colleagues - experts in their fields - who are eager to share their knowledge and learn from you. You will inspire partners and stakeholders to achieve their highest potential and reach new heights. Each day, you will encounter new and exciting opportunities to enhance the lives of our clients - who are at the core of our mission. Discover how you can contribute to improving the financial health of individuals, families, and communities worldwide.

We are looking for a Director of Credit Risk and Underwriting to support our business growth in Toronto. The Director of Credit Risk and Underwriting , you will lead and innovate our fintech's approach to credit risk management and underwriting from a fintech perspective, diverging from traditional banking practices. This role is instrumental in building, leading, and owning the credit risk and underwriting department, ensuring the implementation of best practices and efficient operational execution aligned with our corporate vision. You will drive the development and continuous improvement of our credit underwriting and adjudication processes, including customer scoring, policy formulation, and risk prediction, to support business in a prudent manner while optimizing for an exceptional user experience.

The Director, Credit Risk and Underwriting will not only lead the development of policies and procedures but also own the department's success, making critical decisions that align with our corporate vision. Your leadership will ensure that our underwriting practices are results-oriented, consistently interpreted, and integrated with our overall risk management strategy.

What's in it for you:

• Competitive compensation package (inclusive of stock options)
• Extended Health, Dental, and Vision Benefits
• Life and Disability Insurance
• Vacation Leave
• Centrally located modern and spacious offices close to Eglinton and Leslie
• Free use of onsite Gym and Sports Facilities, and regular Company Social Events
• Learning and Professional Development Support
• A chance to work in a dynamic, collaborative, progressive and high performing team.
• Community involvement through the annual Terry Fox Run
• Tremendous opportunities for Growth and Development

How you will contribute:

• Develop and lead the credit underwriting and adjudication process, including the creation of customer scorecards, define onboarding thresholds, lead adjudication policies, and carve out risk predictions.
• Manage the entire credit lifecycle from onboarding to collections and recovery, ensuring industry-leading customer service levels.
• Work closely with BPOs to predict and manage early missed payments and collections, define appropriate interventions/reminders and keep overall impairments within acceptable limits.
• Collaborate with the portfolio team to define and track provisioning levels against targets.
• Develop comprehensive dashboards showcasing risk by vintage, segments, products, and onboarding channels.
• Ensure compliance with the IFRS 9 framework for asset classification and provisioning.
• Oversee the credit team's training, coaching, and development; document procedural guidelines within the Credit Operations team.
• Collaborate with Customer Care, Collections, Fraud, and other functional areas to drive process improvements and support SLA targets.
• Act as the business Subject Matter Expert for all credit and underwriting operational initiatives.
• Establish and maintain relationships with credit bureaus and regularly assess portfolio to continuously improve underwriting assessments.
• Lead third-party integrations with IT support to enhance risk monitoring and decision-making processes.
• Understand and incorporate repayment schedules and creditworthiness in product offerings as well as ensure payment hierarchy works to optimize revenues.

What you bring to the table:

• Minimum of 7-10 years of proven experience in credit risk and underwriting roles within a fintech or banking
• Bachelor's or master's degree in finance, financial risk management or experience within the risk and under writing sphere
• Familiarity with the IFRS 9 framework and an in-depth understanding of credit risk metrics
• Strong background in creating and implementing customer credit scorecards and working with credit bureaus
• Experience in onboarding and working with BPOs for collections and recovery management
• Expertise with Microsoft Office and other analytical tools
• Able to lead a team and mentor credit risk professionals and underwriters
• Comfortable with a start-up culture where everybody will be required to wear multiple hats
• Strong ability to work through competing priorities and building a structure optimize delivery

Visit our website at

OTT Financial Group is committed to fostering an inclusive and accessible environment where all employees feel valued and respected, and where every employee can realize their potential. We are committed to providing reasonable accommodation, if required, and will work with you to meet your needs. We appreciate all applicants for their interest; however, only those candidates selected for an interview will be contacted.