ORCAS Support Engineer

Job Responsibility: Job Req Id: 1287541 About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree — a Larsen & Toubro Group company — combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit Job Title: Orcas Support Engineer Work Location Calgary, Canada Skills Must Have:

• Knowledge in Database (MySQL/Postgres/ MariaDB)
• Basic level understanding of Azure SQL Services
• Knowledge on Azure SQL Managed Instance
• Excellent Communication Skills
• Logical approach

Good to Have:

• Incident Management
• Customer Handling Skills
• Problem Solving Approach
• Learning Mindset

Role and Responsibilities:

• Minimum 5+ of experience is required in Technical Support Roles
• Administration support for SQL databases and/or Azure Cloud-based
• Must have knowledge of basics of Azure and SQL,
• Hand on experience in production support with Database experience
• Experience supporting or maintaining complex mission critical database solutions, RDMS technologies, and/or SQL language.
• Excellent understanding of Database concepts and deployments
• Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue
• Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
• Experience working in a team environment, managing a diverse workload
• Ability to work independently, be adaptable to change and varied working hours
• Ability to take quick decisions, like when to escalate a ticket to next level
• Strong problem solving and troubleshooting skills, an ability to use various data collection tools and methodologies to analyze problems, determine root cause and develop solutions.
• Excellent Communication Skills - verbal, listening, and written (including technical writing).
• Passion for technology, lifelong learning and professional development.
• French Language

Experience in one or more of these areas desirable:

• Experience supporting Azure or other cloud-based solutions.
• Microsoft certifications in data platform or Azure technologies
• Experience troubleshooting Open-Source Databases like MySQL, Postgre SQL, etc.,
• Basic Networking, Storage and Platform troubleshooting skills.
• 24X7 Support
• All 5 days, Working from office.
• French is Mandatory

About US: Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree Canada (“LTIMC”): Benefits and Perks:

• Comprehensive Medical Plan Covering Medical, Dental, Vision
• Health Care Spending Account
• Short Term and Long-Term Disability Coverage
• Life Insurance
• Annual vacation and other Paid Leaves
• Maternity Leave Top Up Pay

The range displayed on each job posting reflects the minimum and maximum salary target for the position across all Canada locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office :

• In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes

Min Salary: 55,000 Max Salary: 65,000

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