Full-Time and Casual Community Support Workers

The Community Support Worker will participate in programs that are essential to the alleviation of poverty and homelessness and build healthy relationships between stakeholders in The Mustard Seed’s diverse community.
Reporting to the Community Impact Centre Site Lead, this position will assist community participants in accessing resources, participating in programs, as well as maintaining a safe and welcoming environment where staff, participants, and volunteers become a life-giving community that nurtures hope, health, and transformation. This role will support other Community Impact Centre programs in Calgary as needed. Employment Type: Casual
Schedule: Sunday and Saturday 7:30 a.m. Community Impact Centre Supervisor
Guest Engagement and Support Duties:

Welcome community members, visitors, and other stakeholders into our centre; sign in guests in our information database, conduct intakes and program evaluation with guests;
Foster meaningful relationships with guests, volunteers, coworkers, supervisors, and other stakeholders;
Collaborate with guests to support positive lifestyle and behavior change through supportive daily interactions;
Promote programming to the guests and encourage them to participate in programs;
Assist community participants in accessing The Mustard Seed services, including the drop-In programs and activities, registration for pop up events, and/or booking appointments;
Assist with onsite Food Services programs as needed;
Support guests’ dignity by identifying needs respectfully and providing appropriate referrals.
Create and maintain a safe, healthy, and respectful environment for all staff, volunteers, visitors, and community participants;
Provide non-violent crisis intervention and use de-escalation techniques as needed;
Respond to emergencies, including drug poisonings, and assist in crisis situations;
Provide non-violent crisis intervention and use de-escalation techniques as required.
Operational and Administrative Duties

Maintain specific records such as statistics, reports, incident reports, and other computer files
Foster positive relationship with donors, including greeting and thanking donors, collecting donations, and issuing proper documentation/ receipts.
Participate in all staff training (e.g., Front line experience working directly with vulnerable groups, such as individuals experiencing homelessness, poverty, mental illness, addiction and Canadian newcomers.
Good relationship building and communication skills.
Proficient in Microsoft Office Suite.

As The Mustard Seed is a Christian ministry, we require our employees sign an agreement indicating that they will respect and not detract from our Statement of Faith.
This position requires availability for a flexible schedule, including some evening and weekend shifts.
Fast-paced and demanding, with frequent interactions in a dynamic community setting.
Considerable periods of standing, walking, cleaning, sorting, lifting, and typing. Work is primarily indoors with occasional outdoor tasks that may involve exposure to extreme weather conditions.
Moderate mental effort is required to pre-emptively identify and assess conflict, problem solve, maintain healthy boundaries, and provide empathetic support for people facing extreme personal challenges.
Training on how to respond is provided, but this is to be considered typical working conditions. As The Mustard Seed is a Christian ministry, we require our employees to agree to respect and not detract from The Mustard Seed’s Employment Values during their employment at The Mustard Seed.
Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

No phone calls please.