IT Support Analyst - Temporary

Are you a current student pursuing Computer Science or Information Technology? Do you enjoy tackling technical challenges and assisting others with their tech needs? We are #hiring an IT Support Student for a 4-month work term commencing May 2027, based out of our Calgary head office. If you’re a proactive, service-oriented individual with a strong interest in hardware, software, networking, and end-user support, we want to hear from you!
You will provide both onsite and remote technical support to BURNCO staff, acting as a key contact for troubleshooting, IT maintenance, and supporting broader technology initiatives. This role is ideal for someone passionate about IT operations, eager to build hands-on skills, and excited to work within a collaborative environment.
What you will be doing

Provide responsive onsite and remote IT support to end-users (hardware, software, mobile, peripherals, VOIP)
Troubleshoot technical issues and ensure high levels of customer satisfaction
Support day-to-day operations of IT systems and services
Assist with onboarding / offboarding processes including user set up and deprovisioning
Perform routine maintenance and inventory management across multiple sites
Maintain and update the IT knowledge base and documentation
Support and maintain IT assets, including desktops, laptops, printers, mobile devices, etc.
Create and manage user accounts in Active Directory and Office 365
Work with ServiceNow to manage incidents, requests, and change tracking
Collaborate with second and third-tier teams for escalations and project work
Participate in equipment setup, configuration, and vendor coordination
Travel to BURNCO sites to support as needed
Maintain clean and organized server and equipment rooms
Support emergency response efforts, including after-hours when required
Carry out additional duties as directed by the IT team
What we would like from you

Currently pursuing post-secondary education in Computer Science, IT, or a related field
Strong analytical, troubleshooting, and problem-solving abilities
Excellent communication and interpersonal skills
Comfortable working independently and in a team environment
Familiarity with Microsoft 365, Windows OS, and mobile platforms (iOS / Android)
Exposure to Active Directory, Citrix, and basic networking concepts would be considered an asset
Knowledge of or willingness to learn ServiceNow platform
A self-motivated attitude with a strong customer service mindset
Willingness to travel to industrial work sites and lift moderately heavy equipment
Passionate about learning and applying IT best practices in a professional setting
Location and other key details:

This is a 4-month temporary position commencing May 2027, based out of our Calgary head office: 5055 11th St NE, Calgary, Alberta
The hours of work will be Monday to Friday, 40 hours per week; on call availability may be required
Occasional travel to multiple BURNCO sites is expected; candidates must be comfortable working in an industrial environment where PPE (Personal Protective Equipment) is required
Manual dexterity is essential for operating computer equipment, tools, and related components
Must be capable of lifting and transporting moderately heavy items such as desktop computers, switches, UPS units, and other peripherals
Why BURNCO?

Be part of a supportive, high-performing team that values your growth and success
Gain hands-on experience with opportunities for learning and development
Enjoy competitive compensation
Experience our inclusive, collaborative, and safety-focused culture